Patient Experience

How to Deal with Frustrated Customers

How to Deal with Frustrated Customers

Local businesses all have their share of difficult customers. Dealing with these customers can often be challenging, and different platforms of communication can warrant different responses. Handling customer communication appropriately is vital to provide the best service, no matter the situation.

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Why You Should Be Texting Your Customers

Why You Should Be Texting Your Customers

As a small business, it's important to use technology that makes it easy for your customers to respond. Businesses are incorporating texting because it's an effective alternative to traditional forms of communication that no longer fit in consumers' busy schedules.

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