Privacy Policy

Last Updated: February 26, 2024

Privacy Policy:
DemandHub Inc. (“DemandHub”) operates the DemandHub.co Site (which includes, but is not limited to http://www.demandhub.co) and the App and Services as those terms are defined in our Terms of Use. It is DemandHub’s policy to respect your privacy regarding any information we may collect while operating our websites. This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual (“Personal Information”). Personal Information may be collected about our Customers, prospective Customers, visitors to the Website, and end users of the Site, App and Services. This Privacy Policy does not apply to the practices of companies that we do not own or control. The Services are intended for use by businesses (our Customers). Our Customers are responsible for maintaining their own privacy policies governing the collection, use and disclosure of Personal Information and ensuring that they have obtained the necessary authorizations and consents for any Personal Information made available to us for use in accordance with this Privacy Policy.

Website Visitors
Like most website operators, DemandHub collects information that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request, which may be linked to a user if that user is logged into a DemandHub account. DemandHub also collects Internet Protocol (IP) addresses for logged in users on the Site.
DemandHub’s purpose in collecting this information is to better understand how DemandHub’s visitors use its Site. From time to time, DemandHub may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Site.
DemandHub may also allow visitors to publicly comment or publish content on the Site. In such cases, DemandHub may collect any Personal Information submitted by visitors on the Site, which Personal Information may be linked to IP addresses.

Collection of Customer’s Personal Information
Certain visitors to DemandHub’s Site, App and Services choose to interact with DemandHub in ways that require DemandHub to gather Personal Information. The amount and type of information that DemandHub gathers depends on the nature of the interaction. For example, we ask visitors to provide their name, company, contact phone number, and email address in exchange for content such as Services demos in order deliver such content. If you download the App, we also use your phone number to send messages, alerts and push notifications to the App.
Customers who purchase DemandHub Services are asked to provide additional information, including as necessary the personal and business information required to process those transactions. In each case, DemandHub collects such information only insofar as is necessary or appropriate to fulfill the purpose of the Customer’s interaction with DemandHub, including to:

  • authenticate access to the Services;
  • provide, operate, maintain and improve the Services;
  • Send technical notices, updates, security alerts and support and administrative messages;
  • Provide and deliver the Services and features you request, process and complete transactions, and send you related information, including confirmations and invoices;
  • Respond to comments, questions, and requests and provide customer service and support;
  • Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about us and our select partners;
  • Investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
  • Personalize and improve the Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Services;
  • Monitor and analyze trends, usage, and activities in connection with the Services and for marketing or advertising purposes;
  • Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;
  • Enable you to communicate, collaborate, and share files with users you designate; and
  • For other purposes about which we will notify you about and seek your consent.

DemandHub may also collect certain information from users of the Website, Apps and Services, such as Internet addresses, time spent logged into the Services and other usage data (“Usage Data”). This Usage Data is logged to help diagnose technical problems, and to administer our Website, App and Services in order to constantly improve the quality of the Services. If you have an Account, this Usage Data is linked to your Account. If you do not have an Account, this Usage Data may be linked to your device ID; however, we only use your device ID if necessary to help us diagnosis and/or respond to any issues with the App or Services.

Collection of Personal Information as a Data Processor
As a service provider to our Customers, we collect and analyze data related to our Customers’ clients and other end users on behalf of our Customers. In this role, DemandHub is a data processor, processing data upon instruction from our Customers. This data, including any personal information, is shared only with the relevant Customer.

Protection of Personal Information
DemandHub discloses Personal Information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on DemandHub’s behalf or to provide the App and Services, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using DemandHub’s websites, you consent to the transfer of such information to Canada and the United States.
DemandHub will not rent or sell Personal Information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, DemandHub discloses Personal Information only in response to a subpoena, court order or other governmental request, or when DemandHub believes in good faith that disclosure is reasonably necessary to protect the property or rights of DemandHub, third parties or the public at large. If you are a registered user of a DemandHub website and have supplied your email address, DemandHub may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with DemandHub and our products. DemandHub takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of Personal Information.

Mobile Opt-In and Data Consent
Some DemandHub websites and forms may collect mobile phone numbers. When applicable, these websites and forms will ask you to opt-in to receiving text messages and notifications. By submitting your phone number to these DemandHub websites and forms, you are authorizing DemandHub to send you text messages and notifications. Message and data rates may apply. Reply STOP to unsubscribe to a message sent from us.

Protection of Mobile Information
Mobile information (including customer names and mobile phone numbers) will not be shared with third parties/affiliates for marketing or promotional purposes.

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. DemandHub uses cookies to help DemandHub identify and track visitors, their usage of the DemandHub Site, and their website access preferences. DemandHub visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using DemandHub’s websites, with the drawback that certain features of DemandHub’s websites may not function properly without the aid of cookies.

When you visit or log in to our website, cookies and similar technologies may also be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Business Transfers
If DemandHub, or substantially all of its assets, were acquired, or in the unlikely event that DemandHub goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of DemandHub may continue to use your personal information as set forth in this policy.

Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by DemandHub and does not cover the use of cookies by any advertisers.

Google APIs
DemandHub's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

  • DemandHub will only use access to read a Google account's username, email address, and optionally Google Business Profile data, and will not transfer this Google account data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
  • DemandHub will not use this Google account data for serving advertisements.

Disclosures Permitted Under Law
We will not divulge your Personal Information to non-affiliated third parties without your consent, except in the following limited circumstances:

  1. to the extent required to comply with any legal or regulatory obligation or when we are compelled to do so by a governmental agency, court or other entity.
  2. to transfer or otherwise disclose information to third parties who perform business, professional and/or technical functions (“Operational Service Providers”) for us related to the purpose for which you disclosed the personal information in accordance with any applicable legal requirements.
  3. in the event we believe your actions violate any law, regulation, or if you threaten the rights, property, safety of us, our parent, subsidiaries or affiliated companies, our services, or any of our Operational Service Providers.

How Your Information is Protected
DemandHub maintains reasonable standards of security and confidentiality consistent with customary business practice to protect the information under our control from loss, misuse, and alteration. However, for most internet sites, it is possible third parties may unlawfully intercept or access transmissions over an unsecured transmission. We also limit access to our website and services by our own employees and contractors to individuals who are authorized for the proper handling of such information and any employee found violating our standards of security and confidentiality will be subject to our disciplinary process. We use contractual means to ensure our Operational Service Providers follow the same policy.

Third Party Websites
This website may provide links to third party websites. Please note that DemandHub does not control these sites and resources. As such we are not responsible for their availability, content, or delivery of services. These other websites are not bound to DemandHub’s online privacy statement. They may have their own policies or none at all. We encourage you to review the privacy policies of these third party sites. DemandHub is not responsible for the privacy practices or content of third party websites.

Access and Accuracy
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

European Users
DemandHub generally processes Personal Information in order to fulfill contracts we have with our Customers and end users and to pursue our legitimate business interests listed above. Otherwise, DemandHub will obtain consent from an individual in respect of processing of Personal Information if required by law to do so.
Further, individuals located in the European Economic Area have certain rights under European law (including under the General Data Protection Regulation) with respect to Personal Information, including the right to request access to, obtain, correct, amend, delete, or limit the use of your personal data. Individual end users, Customers or prospective Customers located in the EEA who wish to exercise these rights, should contact DemandHub using the contact information below. Individuals that do not have an account with DemandHub should contact the Customer with whom you interacted directly because DemandHub serves as a data processor on behalf of our Customer and can only forward your request to the buyer to allow them to respond. Individuals also have the right to make complaints to regulatory authorities in respect of our privacy practices.

Online Privacy Policy Changes
This policy is subject to change from time to time and without notice to you due to changes in technology and/or our business. A revised version will be posted to this website if required. The changes shall be effective to you immediately upon our posting. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact
Questions regarding this Privacy Policy or DemandHub’s privacy practices should be directed to our Privacy Officer at:
DemandHub Inc.
600 Matheson Blvd W., Unit 5
Mississauga, ON, L5R 4B8
privacy@demandhub.co


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