7 Best Patient Engagement Software and Solutions 2024

Mia Jensen | January 1, 2024 | 14 min read
7 Best Patient Engagement Software and Solutions 2024 | DemandHub

Effective patient engagement is at your fingertips. Thanks to the transformative power of patient engagement software.

A whopping 80% of patients say digital services play an important part when choosing a physician. This shows how much patients value the use of technology in their healthcare experience.

Moreover, 80% of patients want to see their results and diagnosis online, highlighting the need for transparent and immediate information sharing.

With the patient engagement software, appointment scheduling becomes a breeze. Health data? Instantly accessible. These tools are more than just convenient; they’re transforming healthcare outcomes.

In this article, we’re diving into the top 7 patient engagement software solutions. You’ll get the lowdown on features, benefits, pricing, and real user reviews.

Our aim? To help healthcare providers like you choose the perfect software. One that simplifies operations and puts patient satisfaction front and center. Let’s explore these game-changers together.

Table of Contents

What is Patient Engagement Software?

Healthcare professionals always look for better ways to connect with and understand their patients. Patient engagement software strengthens the link between patients and providers, offering features like patient portals, personal health records, and educational tools. It even helps collect reviews, improving a practice’s Google ranking.

Beyond boosting patient satisfaction, this software helps providers manage their reputation and streamline clinical processes. The result? They save time and money, paving the way for a more successful practice.

Key Features of Patient Engagement Software

Key Features of Patient Engagement Software

Appointment Scheduling and Reminders

Patients can easily schedule, reschedule, or cancel appointments online. Automated reminders help reduce no-shows and keep patients informed about upcoming visits.

Secure Messaging

This feature allows for direct communication between patients and healthcare providers, enabling quick queries, follow-up questions, and continuous care, even outside the clinical setting.

Access to Health Records

Patients can view their medical records, lab results, and treatment plans anytime, fostering transparency and a better understanding of their health status.

Telehealth Capabilities

With video consultations and remote monitoring, patient engagement software makes healthcare accessible from the comfort of home, crucial for those with mobility challenges or in remote areas.

Educational Resources

Providing patients with reliable information about their health conditions, treatments, and wellness tips. This supports informed decision-making and proactive health management.

Feedback and Surveys

Gathering patient feedback is essential for continuous improvement in healthcare services. This software often includes tools for collecting and analyzing patient satisfaction data.

Billing and Payment Processing

Simplifying the financial aspects of healthcare, these platforms often include options for viewing and paying bills online, making the process more convenient and transparent.

7 Best Patient Engagement Software in 2024

In the rapidly evolving world of healthcare technology, patient engagement software stands out as a key tool for enhancing patient-provider interactions.

Here, we explore 7 top patient engagement software for 2024 that can improve patient experience tenfold.

1. DemandHub

DemandHub

DemandHub is an all-in-one patient engagement software to help practices grow automatically. It offers tools to improve patient interaction, boost online reputation, and drive revenue growth.

DemandHub leverages the power of text messaging to transform how healthcare practices engage with their patients. This unique approach goes beyond traditional engagement methods, focusing on critical areas like:

  • booking more appointments
  • collecting payments in a few clicks
  • generating more leads from websites
  • reduce no-shows by sending automated reminders
  • and gathering genuine reviews and much more

DemandHub’s cloud-based platform is built with modern healthcare practices in mind. It provides a user-friendly and easy-to-use interface and seamless integration with existing systems.

Awards won by DemandHub

Its key features include:

5-Star Reviews

DemandHub helps healthcare providers grow their online reputation by making it easy to gather genuine 5-star reviews. It automates the process of asking patients for reviews via text, helping practices become the 1st choice for new patients.

Web Chat

The platform provides a text-based Web Chat feature that provides a seamless patient experience. It allows practices and clinics to connect with website visitors conveniently, even after they leave the website.

Unified Inbox

DemandHub’s messenger feature allows practices to manage all communication channels in one unified inbox. It organizes Google, Facebook, Instagram, Web Chat, email, and texts in one place, ensuring every lead is addressed immediately.

Unified Inbox

Online Scheduling

Demandhub offers hassle-free self-scheduling for patients, making it easy for them to book or reschedule appointments.

Payments

DemandHub also includes a feature for managing and collecting payments directly from your phone. It adds another layer of convenience for healthcare providers and patients.

Payments

Seamless Multiple Integrations

DemandHub’s HIPAA-compliant platform integrates with existing systems to streamline processes and reduce manual work. It integrates with several other platforms, including Clinko, Jane App, PtEverywhere, Dr. Chrono, Dentrix, Juvonno, Open Dental, Live DDM, Therapy Notes, and more.

Pricing

2. eClinicalWorks

eClinicalWorks

eClinicalWorks stands out for its comprehensive functionality, offering various features that cater to the diverse needs of a medical office. Its user-friendly nature and cloud-based system ensure healthcare providers can easily and flexibly access and manage patient data.

The software’s ability to integrate various aspects of patient care, from scheduling and billing to clinical documentation, makes it a valuable asset for enhancing efficiency in healthcare practices. Many users have highlighted the readily available customer support.

However, eClinicalWorks is not without its drawbacks. Users’ concern is the cost, especially as additional features are added.

The pricing can be a barrier for smaller practices or those looking to expand their software capabilities without a substantial budget increase.

This aspect of eClinicalWorks makes it essential for potential users to weigh the benefits against the financial investment required to utilize the software fully. Some users also reported that migrating data from other EHR systems to eClinicalWorks can be complex and time-consuming, with some integrations taking months.

Pricing

  • EHR Only: $449 per month per provider.
  • EHR and Practice Management: $599 per month per provider.

3. athenaOne

athenaOne

athenaOne is a patient engagement software known for its ease of use and efficient transaction processing. Users appreciate its billing system, which sends statements to patients through SMS and email, offering flexibility in accessing medical bills. This feature has reportedly led to a decrease in patient complaints regarding billing.

Despite these positives, athenaOne faces criticism, particularly regarding its responsiveness to user requests and pricing structure. Long-standing promises, such as developing an Android app, have disappointed users, with requests seemingly ignored or deferred to a suggestion board.

More concerning for many users is the recent significant increase in pricing. This hike has been a conflict as it contradicts previous assurances of decreasing costs over time.

While athenaOne excels in user-friendliness and billing efficiency, potential users should be aware of the concerns regarding its responsiveness to improvement requests and the recent significant increase in its pricing structure.

Pricing

  • athenaOne EMR: $140/month per provider.
  • Price excludes medical practice management software and billing tools.

4. Pabau

Pabau

Pabau is a CRM software tailored for the healthcare industry, offering a range of features to streamline clinic operations. Notably, Pabau provides a free plan for new businesses with under 50 clients and one user, making it an attractive option for startups and small practices.

Users who have transitioned to Pabau from other CRM systems often praise its potential for time-saving through its ‘set and forget’ operating systems, especially with the upcoming migration to Pabau 2, which promises even more efficiency.

However, some users have reported significant issues, particularly in the financial aspects of the software. The system is plagued with bugs affecting financial data’s reliability, such as missing payments and inconsistent patient credit records.

These issues are compounded by what users describe as inadequate customer service, with reports of unresolved issues and a lack of follow-up or responsibility from the support team.

Such technical and service-related challenges can cause frustration and distrust, making it difficult for healthcare providers to rely on the system for crucial financial management and patient care tasks.

Pricing

  • Free plan available for new businesses
  • For other packages, contact for a quote

5. Mend

Mend is a patient engagement solution to enhance the efficiency and accessibility of healthcare services. It offers a frictionless patient engagement and telehealth experience to automate clinical workflows, grow digital patient intake, and reduce no-shows for better outcomes.

Users appreciate its universal accessibility, allowing healthcare providers to access the platform from any computer or location. A standout feature is the automated reminder notifications sent to clients for upcoming appointments, which significantly reduces no-shows.

The platform’s user interface is also praised for its simplicity, ease of navigation, and effectiveness in client communication.

However, Mend’s user experience is not without its challenges. A notable issue is the lack of clear error prompts when users make a mistake, or the system encounters an issue. This lack of guidance can leave users frustrated and unsure of how to correct their actions.

Additionally, some users report difficulties with patient connectivity, including instances where patients do not receive the necessary links for their appointments. This can lead to missed appointments and frequent troubleshooting, impacting the overall reliability of the service.

Pricing

  • $49.99 per user per month for Mend One package
  • For MendEnterprise, contact for a quote

6. CareCloud

CareCloud

CareCloud is a cloud-based patient engagement software. It provides Charts, an integrated electronic health record (EHR) system, which combines the advantages of EMR, practice management, and medical billing services. This solution assists doctors in optimizing clinical processes and achieving a paperless workflow.

CareCloud’s interface is highly praised for its aesthetic appeal. Users find the platform easy to navigate, facilitating a quick learning curve and efficient system usage. The software is appreciated for its all-in-one approach, offering a wide range of functionalities needed by various roles within a healthcare organization.

However, it has received mixed reviews regarding its customer service and technical performance. Customer service is a significant issue, with many users describing it as horrendous, particularly noting the challenges with off-shored support.

Users frequently mention difficulties contacting a real person for help and express frustration over the lack of resolution for the software’s bugs.

Pricing

Contact for a pricing quote.

7. Weave

Weave

Weave is a comprehensive customer communication and engagement platform tailored for small businesses. It integrates various aspects of customer interaction, from initial contact and patient intake to final invoicing, to enhance the customer journey.

Users are impressed with how Weave facilitates patient interaction, constantly evolving and adding new features. The call recording feature is highly valued, especially for verifying client communications and resolving disputes.

The integrated hold music feature, which allows businesses to upload their own music or use the default options, is another highlight, eliminating the need for separate devices.

Some users find it challenging to get timely support due to frequent changes in representatives as the company grows. The pricing structure, particularly the additional cost for each new phone line, concerns users who expected a flat rate fee.

Compatibility issues with Practice Management Software (PIMS) have been noted, with inconsistencies in caller ID information even after uploading client lists.

Pricing

Contact for a quote.

Want to Level Up Your Patient Engagement Game?

Enhancing patient engagement is crucial for thriving in the healthcare industry. If you’re looking to streamline your patient interactions and grow your practice, DemandHub offers a comprehensive solution.

With features like practice text messaging, automated review requests, web chat, team chat, and contactless payments, DemandHub is designed to connect every step of the patient journey.

DemandHub’s platform is not just about communication; it’s about building lasting relationships with your patients. From the first phone call to the final invoice, every interaction is an opportunity to impress and retain your patients.

The platform’s ease of use and innovative features like text-based payments and review management help you attract more customers and enhance their experience.

Ready to transform your patient engagement strategy?

Discover how DemandHub can help you attract, engage, and retain more patients, ultimately growing your practice. Book a demo today for a seamless, integrated patient engagement solution.

Frequently Asked Questions about Patient Engagement Software

What Is Patient Engagement Software?

Patient engagement software is a digital tool to enhance the interaction between patients and healthcare providers. It includes features like appointment scheduling, access to personal health records, secure messaging, telehealth services, and educational resources.

What Are the Benefits of Patient Engagement Software?

The benefits of patient engagement software include improved patient satisfaction, increased healthcare efficiency, better health outcomes, enhanced communication, and data-driven insights for personalized care.

How Does Patient Engagement Software Improve Healthcare Delivery?

It streamlines processes like scheduling and record-keeping. It facilitates better communication and empowers patients to take an active role in their healthcare, leading to more efficient and effective healthcare delivery.

Can Patient Engagement Software Integrate with Existing Medical Systems?

Yes, most patient engagement software is designed to integrate seamlessly with existing medical systems, including electronic health records (EHRs) and practice management systems.

How Can AI Improve Patient Engagement in Healthcare?

AI in healthcare can improve patient engagement by:

  • personalizing patient interactions,
  • analyzing health data for better care recommendations,
  • automating reminders and follow-ups,- providing virtual health assistance,
  • enhancing overall patient engagement.

How to Measure ROI from Patient Engagement Software?

ROI from Patient Engagement Software can be measured by:

  • tracking improvements in patient satisfaction scores,
  • reduction in no-show rates,
  • increased patient retention,
  • overall efficiency in healthcare delivery.

What Features Should I Look for in Patient Engagement Software?

Key features include appointment scheduling, electronic health records access, telehealth capabilities, secure messaging, billing and payment processing, and data analytics.

Is Patient Engagement Software Secure and HIPAA Compliant?

Reputable patient engagement software should be secure and comply with HIPAA regulations to protect patient data and privacy. DemandHub is a HIPAA-compliant patient engagement software solution.

How Does Patient Engagement Software Enhance Communication Between Healthcare Providers and Patients?

Patient Engagement Software provides platforms for secure messaging, telehealth consultations, and easy access to health information, enhancing transparency and communication.

Can Patient Engagement Software be Customized to Suit Individual Healthcare Provider Needs?

Yes, many patient engagement software solutions offer customizable features to cater to the specific needs of different healthcare providers.

What Is the Average Cost of Implementing Patient Engagement Software?

The cost varies widely depending on the features, scale, and provider. It can range from a monthly subscription fee for cloud-based services to more substantial costs for comprehensive, integrated systems.

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