How to Edit Google Reviews?

Mia Jensen | June 13, 2023 | 9 min read
How to Edit Google Reviews?

Negative reviews can be frustrating. While businesses have some control over their online reputation, they can’t edit or delete customer reviews on Google. But don’t worry - you can still take plenty of actions to manage your online reputation effectively.

We’ll explore why businesses can’t edit or delete Google reviews and share some practical tips on what you can do instead and still maintain a positive online image.

Can You Edit Google Reviews?

No, businesses cannot edit Google reviews. However, they can respond to reviews and address customer concerns in their responses. Only customers can edit their own reviews if they need to make changes or updates.

Google reviews are intended to be an open and transparent platform for customers to share their experiences with a business. If a business could edit reviews, it would undermine the system’s integrity and reduce customer trust in the reviews.

On the other hand, businesses can edit their responses to customer reviews on Google for grammar, spelling, or factual errors. But they should not change the meaning of their response or remove any relevant information.

However, if a review violates Google’s review policies, such as containing spam or hate speech, businesses can flag the review and request that it be removed. Google may also remove reviews that are found to be fake or inauthentic.

How to Edit Google Reviews on a Computer?

If you’ve posted a Google review and would like to make changes to it, follow these steps on a computer:

  1. Go to Google Maps and sign in to your Google account.
  2. Click on the three horizontal lines in the top left corner.
  3. Click on “Your contributions” and then “Reviews” to see a list of your posted reviews.
  4. Find the review you want to edit. Click on the three dots in the top right corner of the review.
  5. Select “Edit review” from the dropdown menu.
  6. Make the changes you want to make to the review.
  7. Click on “Save” to save the edited review.

Edit Google Reviews on a Computer

If you wish to delete a Google review, follow the same procedure. But rather than clicking “Edit review,” select the “Delete review” option.

Note that you can only edit or delete your own Google reviews. You cannot edit or delete other people’s reviews. Also, any edits you make to your review will be visible to the public and the reviewer.

Delete Google Reviews on a Computer

How to Edit Google Reviews on Mobile Phones?

If you want to edit a Google review using your mobile phone, follow these steps:

  1. Open Google Maps app on your mobile phone.
  2. Tap on your profile picture in the top left corner of the screen to open the menu.
  3. Tap on “Your profile” from the menu.
  4. Scroll to the “Reviews” section and tap “See all reviews.”
  5. Find the review you want to edit.
  6. Tap on the three dots in the top right corner of the review.
  7. Tap on “Edit review” from the dropdown menu.
  8. Make the changes you want to make to the review.
  9. Tap on “Save” to save the edited review.

Why can’t businesses edit or delete Google reviews?

Some businesses wish they could just hit the “edit” or “delete” button on their Google reviews. But unfortunately, that’s just not possible! Google wants to keep things real and honest. So they don’t let businesses manipulate their reviews.

Think about it, if businesses could just edit or delete reviews, they could hide any negative feedback and only display the glowing, 5-star reviews. That would be like giving themselves a giant pat on the back but at the expense of their customers’ trust.

Plus, customers need to know they can share their opinions and experiences about a business without worrying about getting deleted or hidden. That’s why Google’s review system is designed to be transparent and authentic. So everyone can trust Google reviews.

While businesses can’t edit or delete Google reviews, they can still respond to them and show their customers that they care about their feedback. And who knows, some constructive criticism can help businesses improve and provide an even better customer experience!

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What can businesses do instead?

Businesses cannot edit or delete Google reviews. But they can still take a few steps to improve their online reputation and mitigate the negative effect.

If you have received a review that feels unfair or untrue, do this:

Respond to the review

Businesses can respond to negative reviews. They can change the whole narrative. In your response, acknowledge the reviewer’s concerns and sincerely apologize. Be professional and courteous. Avoid getting defensive or argumentative.

Respond to the negative review

It’s pretty easy to respond to a review. Before you can respond, your business profile must be verified. To respond to a Google review, follow these steps:

  1. Sign in to your Google Business account.
  2. Go to Google Maps or Google Search. Click on your profile circle and select “Your profile.”
  3. Go to the “Reviews” section and find the review you want to respond to.
  4. Click on the “Reply” button below the review.
  5. Type in your response in the text box that appears.
  6. Once you’ve written your response, click “Post” to publish it. Your response will be visible to the reviewer and anyone else who views the review.

It’s important to respond to all reviews, both positive and negative. Responding to negative reviews can show that you value customer feedback and are willing to address any concerns raised.

Responding to positive reviews can help build a stronger customer relationship. It encourages them to continue doing business with you.

Flag or report the review

If the review violates Google’s review policies, such as containing hate speech or spam, the business can flag the review for Google to review and potentially remove it.

To flag a Google review from your computer or mobile device, follow these steps:

  1. Sign in to their Google Business account.
  2. Find the review you want to flag in the “Reviews” section.
  3. Click on the three-dot icon next to the review you want to flag.
  4. Select “Flag as inappropriate” on Google Maps or “Report review” on Google Search. You will also have to select the type of violation on Google Search.
  5. Follow the prompts to explain why the review should be removed.

Flag or report the review

Remember, Google only removes reviews that violate their review policies, such as containing hate speech or spam.

If the review doesn’t violate any policies, it is unlikely to be removed, even if the business owner flags it. However, it’s still worth flagging the review if it does violate the policies, as Google may take action to remove it.

Additionally, businesses cannot request that legitimate negative reviews be removed just because they don’t like them.

Encourage more reviews

By encouraging more customers to leave positive reviews, the business can dilute the impact of any negative reviews. When customers leave reviews, it can also help to build a more accurate and balanced representation of the business.

Address the underlying issue

If the negative review is related to an issue with the business’s products or services, the business must address the issue and prevent similar problems in the future. This can include improving customer service, addressing quality control issues, or changing product offerings.

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Frequently Asked Questions (FAQs)

Can business owners edit Google reviews?

No, business owners cannot edit Google reviews. Only the reviewer who posted the review can edit or delete it. This policy keeps the review system authentic and transparent so customers can trust the reviews.

However, business owners can respond to reviews and address any customer concerns or feedback.

Why can’t I edit my Google review?

There could be a few reasons why you may not be able to edit your Google review:

  • You’re not signed in: To edit a review, you must sign in to the Google Business account you used to write the review.
  • The review was posted anonymously: If you posted the review anonymously (from a non-Google account), you would not be able to edit it. Sign in to that account and edit the review. Otherwise, you must delete and repost the review with the desired changes.
  • The review violates Google’s policies: If your review violates Google’s review policies, such as containing hate speech or spam, it may be removed, and you won’t be able to edit it.

If none of these reasons apply to your situation and you’re still unable to edit your review, try contacting Google support for further assistance.

Can you delete a review on Google?

Yes, a business can request that a review be deleted from Google if they believe the review violates Google’s review policies. However, businesses cannot delete reviews on their own; they must request that Google remove the review.

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