9 Best Phreesia Alternatives & Competitors in 2025

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Thinking about moving on from Phreesia or just comparing options before renewal? You are not alone. Phreesia is known for digital patient intake, mobile check-in, payments, reminders and post-visit outreach. But as teams scale locations or push for a true “all-in-one” comms stack, many start exploring competitors that fit their workflow, budget, and data needs a bit better.
In this guide, I will break down what Phreesia does, where users say it shines, where it can feel limiting and then walk through the top 9 Phreesia alternatives. For each alternative, I will add what the platform does, best-fit guidance, key features, pros/cons, indicative pricing and REAL user feedback from G2, Capterra, Trustpilot/Software Advice and others.

What is Phreesia?

Phreesia is a patient-experience and intake platform that digitizes the front desk. From mobile check-in and self-scheduling to digital forms/consents, payments and post-visit outreach. Practices use it to collect demographics and clinical screeners before the visit, verify insurance, request co-pays or set up payment plans and push key data into the EHR to cut manual entry. It also supports patient chat, broadcasts and enterprise workflows such as PROs (patient-reported outcomes), SDOH screeners, and referral management to track incoming referrals (even faxed ones) from a central hub.

Phreesia’s core pillars are intake & registration (logic-driven, mobile in >20 languages), access & scheduling (including self-service), payments (card-on-file, estimates, plans), communications (chat, reminders, follow-ups) and data connections (EHR/PMS integrations and reporting).

Phreesia Features

• Digital intake & mobile check-in: Paperless registration, e-consents, logic-driven interviews, and real-time insurance verification—designed to cut manual entry before the visit.
• Self-service access & scheduling: Request or self-schedule appointments online; automate confirmations and reminders.
• Payments & estimates: Card-on-file, plans, pre-visit and post-visit collections, and patient cost estimates to shorten the revenue cycle.
• Two-way communications: Secure patient chat plus broadcast/outreach campaigns for closures, recalls, and education.
• Screeners & outcomes: Built-in PROs (patient-reported outcomes) and SDOH screeners with reporting to surface risks and close care gaps.
• Referral management: Central hub to organize and track referrals—even faxed ones—so staff can schedule faster and reduce leakage.
• Integrations & scale: Bi-directional connections with leading EHR/PMS partners; mobile intake available in 20+ languages for health-system-level rollouts.

Phreesia Pros & Cons

Here are some pros and cons based on recent reviews from G2/Capterra/Software Advice and public consumer feedback.

Customer reviews about Phreesia

Automate our copayment collection workflow and increase monthly collections. Capterra
Implementation is cumbersome… paying north of $600/month… we didn’t save time. Capterra
All my info was already populated… paid my copay with Apple Pay - 10/10. Trustpilot
Auto-renewal caught us off-guard… required a Zoom to discuss cancellation. Trustpilot

Why People Look for Phreesia Alternatives

• Pricing clarity & contract flexibility. Teams want transparent, predictable pricing (by location/provider/text volume) and fewer auto-renew surprises—especially for smaller clinics watching margins.

• True unified inbox. Many front desks now handle SMS, website chat, Google Business Messages, Facebook/Instagram DMs, and email. Consolidating all channels in one view prevents missed leads.

• Deeper automation & AI. Beyond standard reminders, practices ask for AI-driven re-engagement (reactivate unscheduled patients), smart routing, and intent-aware auto-replies to reduce manual work.

• Self-scheduling with rules & waitlist fill. Offices want patients to book/reschedule online within provider/insurance rules, plus automatic waitlist offers to backfill cancellations.

• Payments inside messaging. Text-to-pay, deposits, estimates, and friendly balance nudges shorten the revenue cycle and reduce checkout friction.

• Richer analytics. Leadership needs out-of-the-box dashboards for response time, review velocity, conversion from inquiry→appointment, no-show rate, and staff workload.

• Multi-location controls. DSOs and growing groups look for centralized templates, role-based permissions, and roll-up reporting across locations.

• Broader integrations. Some orgs want bi-directional EHR/PMS sync and plug-and-play connections to phones, CRM/marketing tools, data warehouses and BI.

• Customization & brand control. DIY form builders, conditional logic, and branded templates without opening a support ticket.

• Patient experience polish. Practices seek shorter, mobile-first flows (fewer taps), multilingual support, and clearer consent/payment UX to cut abandonment and complaints.

Top 9 Phreesia Alternatives for Healthcare Practices (2025)

Below are credible options that cover intake, access, communications, payments, and growth starting with a true unified-inbox contender.

1. DemandHub | DemandHub vs Phreesia

What it does: DemandHub is an AI-assisted patient engagement suite with a unified inbox for SMS, Web Chat, Google Business Messages, Facebook/Instagram DMs, and email—plus automated reviews, online scheduling, and text-to-pay to speed collections. Web Chat hands off to SMS so the conversation continues after the visitor leaves your site.

Best for: Clinics that want all conversations, review growth, scheduling, and payments in one place without changing EHR.

Key features:

• Unified inbox;
• Web Chat / SMS;
• Automated review requests;
• Online booking;
• Text-to-pay;
• AI prompts/automations;
• Basic forms.

Pricing: Starts from $59/month

REAL customer feedback:
Here is what people say about DemandHub:

Demandhub provides a single point of contact for reaching out users across multiple channels such as Email, Sms, Whatsapp, social media etc. One feature which stands out is asking users to rate our services on google platforms. This has helped us in improving our ratings. - Source (Gartner)

We love how the chatbot chat turns into a text message thread so the client does not need to stay on our website in order to get their questions answered or appointments booked! Customer support is really responsive and helpful. - Source (G2)

Great customer experience and they were very patient with walking me through the onboarding process and usage. Has all the tools I need. - Source (Capterra)

2. NexHealth | NexHealth vs Phreesia

What it does: Patient experience platform with real-time EHR/PMS sync via the Synchronizer, powering online booking, digital forms, reminders, payments, insurance verification, and review requests.

Best for: Practices that prioritize bi-directional data flow between intake/scheduling and the chart.

Key features:

• Self-scheduling;
• forms that write back;
• Reminders;
• Payments;
• eligibility checks;
• deep sync.

Pricing: Quote-based; commonly positioned at a premium tier.

REAL Customer Feedback:

Here is what people say about NexHealth:

“High Pricing. Slow Sync Between EHR Calendar and NexHealth online scheduling.” - G2

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality - east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.” - Capterra

Here is the reddit thread someone posted about the company.

Related: Top NexHealth Alternatives for Your Business in 2025

3. Luma Health | Luma Health vs Phreesia

What it does: Enterprise-grade Patient Success Platform—self-scheduling, smart waitlist to auto-fill cancellations, broadcast messaging, intake, and AI Spark automations across access and communications. Integrates with major EHRs.

Best for: Health systems and multi-specialty groups needing orchestration at scale.

Key features:

• Waitlist offers via SMS;
• AI triage/routing;
• Broadcast;
• Forms;
• Analytics.

Pricing: Enterprise/custom.

REAL Customer Feedback:

Here is what people say about Luma Health.

“The constant changes of my account representatives really made it difficult to build relationships. Over time Luma’s account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn’t pay them upfront then they would drop us as a customer.” - Capterra

“Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you have to constantly check and refresh” - G2

“The fact that the team hid from us the lack of integration with our EMR until very late in the process.” - Capterra

Related: Top Luma Health Alternatives for Your Business in 2025

4. Solutionreach | Solutionreach vs Phreesia

What it does: Broad patient communications and digital intake with reminders, two-way texting, batch campaigns, recall, and reputation management—commonly used to drive visit volume and retention.

Best for: Multi-location practices that want campaigns/newsletters plus core reminders/intake.

Key features:

• Two-way texting;
• Reminders;
• Recall;
• Online Patient Scheduler;
• digital forms;
• Surveys;
• reputation.

Pricing: Quote-based; packaged tiers published (no dollar amounts).

REAL Customer Feedback:

Here is what people say about Solutionreach.

“The platform’s underdevelopment led to frequent issues requiring assistance. While support was accessible, solving a single task often took hours and representatives seemed ill-equipped, offering generic articles that didn’t address my concerns.” - FindEMR

“Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible.” - G2

“Recommend you work with a reputable company who honors the assurances of their sales staff. We trusted the sales rep. Big mistake” - Software Advice

“BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by the sales rep [sensitive content hidden] that we could cancel at any time. I specifically discussed Solution Reach’s reputation for pulling this exact tactic–guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, [sensitive content hidden], dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. If they treat medical doctors this way, don’t expect to be treated any better. Steer clear.” - Capterra

Related: Top Solutionreach Alternatives for Your Business in 2025

5. Tebra | Tebra vs Phreesia

What it does: All-in-one EHR + billing + patient experience and marketing (online scheduling, reviews, communications, portal) aimed at independent practices that want clinical + front-office in one stack.

Best for: Practices willing to centralize on one platform for clinical + revenue + PX.

Key features:

• EHR;
• claims & payments;
• Self-scheduling;
• Reviews;
• Messaging;
• Analytics.

Pricing: Quote-based/varies by bundle.

REAL Customer Reviews:

Here is what people say about Tebra.

“They stole over 20k. They recommended a shady untrustworthy biller. Everything was a lieThere isn’t enough room for all the terrible things I have to say about these shady people.” - Capterra

“POOR. I do not recommend even considering buying this product.” Software Advice

“Poor customer service and lack of support.” - G2

Related: Top Tebra Alternatives for Your Business in 2025

6. Weave | Weave vs Phreesia

What it does: Unified VoIP phone system plus texting, reminders, payments, online scheduling, forms, analytics that is useful if phones are central to your workflow and you still want digital comms.

Best for: Practices replacing phones while adding messaging, reminders, and text-to-pay.

Key features:

• VoIP with call insights;
• two-way texting;
• Reminders;
• Text-to-pay;
• digital forms.

Pricing: Bundled, quote-based; often premium vs. SMS-only stacks.

REAL Customer Feedback:

Here is what people say about Weave.

Constantly loses connection with our server, creating errors with auto messaging to patients. Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren’t getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists). There is a new “glitch” literally every week that requires a new phone call and days to fix (with no actual fix). - Source (G2)

Very negative. We had 2 locations with weave and acquired a third. That location already had an existing weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn’t work. My so-called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider. - Source (Software Advice)

In the past 2 years customer service is all but non-existent. The system is heavily glitchy. Voice messages and calls are inconsistently recorded. Not a dependable product especially in the last year. - Source (Capterra)

Related: Top Weave Alternatives for Your Business in 2025

7. Podium | Podium vs Phreesia

What it does:
Growth & communications platform centered on reviews, Webchat to text, SMS marketing, and text-to-pay that is strong for lead capture and reputation lift alongside basic scheduling links.

Best for:
Clinics prioritizing review velocity and converting website leads.

Key features:

• Webchat that becomes SMS;
• unified messaging;
• Reviews;
• Payments.

Pricing: Quote-based; commonly mid-to-premium.

REAL Customer Feedback:

Here is what people say about Podium:

It’s so expensive for very little. The “support” person changes all the time. The salesman drops you and won’t answer emails after he hooks you. They offer amazon gift cards instead of actual rebates (because Amazon gift cards will pay my bills…) - Source (G2)

Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. [sensitive content hidden], the sales rep promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support - which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here. - Source (Software Advice)

Customer service was non-existent. They don’t care about customers. - Source (Capterra)

Constantly changing representatives, support never followed up with anything, they took forever to integrate with my POS system, and they changed their offering after I had been using them for years. Several years of use and they now do not want to do business with a firearms company. Further this shows they will just turn off your account and leave you unable to use anything including your phone systems if you integrate with them completely. Do not use them! They will change their policies and give you 10 days to leave their platform before turning you off. They just want to take your money and leave you high and dry when you need support or service. - Source (G2)

Related: Top Podium Alternatives for Your Business in 2025

8. RevenueWell | RevenueWell vs Phreesia

What it does:
Dental-focused patient communication and marketing, recall, reminders, e-forms, reviews, email campaigns, and social tools that are tailored to dental workflows.

Best for:
Dental practices that want deep recall/marketing templates and automations.

Key features:

• Automated reminders & recall;
• Forms;
• Two-way text;
• Campaigns;
• Reviews.

Pricing: Mid-tier/quote-based (varies by modules).

REAL Customer Feedback:

Here is what people say about RevenueWell:

Customer support was not the greatest when we were with them and took a long time for them to stop billing me once we cancelled. Source (G2)

Terrible experience. Revenuewell is the worst company I have ever worked with in my 24 years of practice. Run from this company, it will save you money and loss of sleep. - Source (Software Advice)

Poor. In the end we became quite unhappy with how convoluted the service was and with the lack of help. The final straw came when we could not reach the customer device through any method and when we finally managed to be routed to the seemingly correct department they transferred us again to a random dental office’s voicemail. - Source (Capterra)

Related: Top RevenueWell Alternatives for Your Business in 2025

9. Birdeye | Birdeye vs Phreesia

What it does: Local presence and reputation suite—listings, reviews, unified messaging inbox, Webchat/chatbot, basic appointments and payments—good add-on for acquisition + messaging.

Best for: Multi-location groups focused on reviews + listings + messaging across channels.

Key features:

• Reviews;
• listings sync;
• Webchat;
• unified inbox;
• mass texting;
• Payments.

Pricing: Quote-based by locations/modules.

REAL Customer Feedback:

Here is what people say about BirdEye.

“The lack of customer service made it seem like you couldn’t get a word and all they did was talk, never really nothing and I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel.” - Capterra

“Literally THE WORST company I have dealt with in over 30 years as an attorney. I cannot stress enough how awful my experience was with Birdeye. Spent months dealing with ineptitude on all levels of their “service”. There was the inability to set meetings with them, spent over $4,000 with them and they got less than 5 reviews in 12 months of working with them, despite my having thousands of clients, LinkedIn contacts & friends on Facebook. Then when I tried to terminate the relationship they refused and maintained that I couldn’t because they don’t cancel contracts, even though as an attorney, I know this to be false. You will be locked into a 12 month contract and you won’t be able to get out of the contract no matter the fact that they failed to deliver on their end of the agreement. BUYER BEWARE.” - G2

“Terrible Terrible company. Outdated and forced you into a long term commitment. Even when that commitment is over and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don’t show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier.” - Capterra

Here is the reddit thread you can read before you go for BirdEye.

Related: Top BirdEye Alternatives for Your Business in 2025

Which Phreesia Alternative Is Right for You?

If you want the biggest day-one upgrade from Phreesia without overhauling your tech stack, you can consider DemandHub. It gives you a true unified inbox for SMS, website chat, Google Business Messages, Facebook/Instagram DMs, and email, so every inquiry lands in one place and gets answered faster.

Web Chat handoffs to text keep conversations alive after visitors leave your site, while AI automations drive more 5-star reviews, re-engage inactive patients, and nudge balances with text-to-pay with minimal setup.

Most teams see immediate lifts in response time, review velocity, and booked appointments, and the transparent, SMB-friendly pricing makes it easy to scale across locations. If your priorities are to capture every lead, automate the follow-through, and shorten the path to payment, DemandHub is the most practical Phreesia alternative to try first.

Book a demo to see it in action.

How to Switch from Phreesia to DemandHub

Switching platforms might sound overwhelming, but with the right support, it can be smooth and stress-free. Here’s how the transition from Phreesia to DemandHub typically works:

1. Book a Free Demo

Start by scheduling a personalized demo with the DemandHub team. They’ll walk you through the platform, answer your questions, and show how it can fit your workflow better than Phreesia especially around a unified inbox, reviews, scheduling, and text-to-pay.

2. Get a Customized Setup Plan

Once you decide to make the move, DemandHub creates a tailored onboarding plan for your practice. This usually includes setting up:

• Online scheduling
• AI-powered texting and reminders
• Review generation links and QR codes
• Text-to-pay, estimates, and basic digital forms
• Channel connections (Web Chat, Google Business Messages, Facebook/Instagram DMs, email, SMS)

3. Sync Your Patient Data

DemandHub’s support team can help you migrate key data (contacts, segments, review history) depending on what Phreesia allows for export. They’ll ensure opt-in/opt-out status and other compliance details are preserved.

4. Train Your Team

Because DemandHub is easy to use, most teams get up to speed fast. You’ll get short training sessions, saved-reply templates, and best-practice playbooks for handling inquiries, reviews, and payments from one screen.

5. Go Live and Start Automating

When everything is set, you can go live with DemandHub and immediately start reducing no-shows, collecting more reviews, capturing more web/social leads, and speeding up payments.

Thinking about making the switch?
Book your free demo to DemandHub and see how it compares to Phreesia for your practice.