9 Best Klara Alternatives and Competitors in 2025

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Thinking about switching from Klara or comparing options as your practice grows? You are not alone. Klara is popular for HIPAA-secure texting, web chat, broadcasts and voicemail transcription that cut phone tags. But once you add more providers or locations, many teams want a true unified inbox (SMS, web chat, Google, Facebook/Instagram DMs and email), deeper AI automations for recalls and reviews, clearer analytics/ROI or bundled capabilities like text-to-pay and phones/VoIP. This is where alternatives come in.

In this guide, we will quickly outline what Klara is and where it shines, why practices look for competitors and then compare top 9 Klara alternatives. For each, you will learn about what it does, best for, key features, pros, cons, pricing and real customer reviews from G2, Capterra, Gartner and Reddit.

What is Klara?

Klara is a HIPAA-secure patient communication platform that turns phone tags into digital conversations. It centralizes two-way messaging, website chat, call-to-text and voicemail transcription. This way the staff can triage and reply faster from one place. It also supports automated SMS reminders, broadcasts, digital intake and video visits with integrations that can push key message data back into your EHR to reduce double entry.

Klara operates within ModMed after being acquired on February 8, 2022, and continues to emphasize pre-visit outreach and streamline messaging across the patient journey.

Practices that want compliant texting and web chat with practical add-ons and a path to EHR connectivity, can use this platform.

Klara Features

• Two-way secure messaging to replace phone tag; staff reply from one inbox.
• Website chat that lets patients start conversations online and continue by text.
• Call-to-Text & Voicemail Transcription so missed calls become SMS threads you can triage quickly.
• Automated reminders & broadcast messages for confirmations, follow-ups, closures and updates.
• Digital intake & mobile forms with workflow tools.
• Telemedicine / video visits with a virtual waiting room for remote consults.
• EHR/PMS integrations with chart export.
• HIPAA-compliant, encrypted communication and policies aimed at protecting PHI.

Positive and Negative Klara Reviews [REAL Customer Feedback]

✅ Positive Feedback

• Transcribed voicemails… save me so much time. Capterra

• Easy to assist patients in scheduling… and obtain insurance cards ahead of time. Capterra

• Answers calls, sends reminders and automated forms… communicate effectively with our patients. Capterra

• So easy to use, it simplifies your life. Capterra

❌ Negative Feedback

• The price is kinda high… can’t share images between Klara and our EMR. Capterra

• Intake… a complete bust. System errors; speed of support issues. Capterra

• Can become confusing… messages in several different mailboxes. Capterra

• Self-scheduling go-live delayed… communication has been pretty sparse. Capterra

Why People Look for Klara Alternatives

• Need a true unified inbox. Teams want SMS, website chat, Google Business Messages, Facebook/Instagram DMs, and email in one place so no leads slip through the cracks.

• Deeper automation & AI. Beyond reminders and broadcasts, many clinics want AI-driven re-engagement, intent-aware auto-replies, smart routing and multi-step campaigns.

• Phones + messaging together. Some front desks prefer one vendor for VoIP phones, texting, reminders and payments to simplify training & support.

• Stronger scheduling & intake. Self-serve booking with rules, smart waitlists, eligibility checks and flexible, DIY forms without back-and-forth.

• Payments inside messaging. Text-to-pay, deposits, estimates and balance nudges to shorten the revenue cycle.

• Richer analytics & ROI. Out-of-the-box dashboards for response times, review velocity, conversion from chat to appointment and staff workload.

• Multi-location control. Centralized templates, role-based permissions, location roll-ups, and standardized workflows for DSOs and group practices.

• Broader or deeper integrations. Bi-directional EHR/PMS sync, phone systems, CRM/marketing platforms and data warehouses without custom work.

• Customization + brand. Fine-grained templates, conditional logic and branding control to match your patient journey.

• Pricing & support expectations. Transparent tiers, predictable per-location costs, fast SLAs and guided onboarding as you scale.

Top 9 Klara Alternatives for Healthcare Practices in 2025

1. DemandHub | DemandHub vs Klara

What it does: DemandHub is an AI-powered patient engagement hub with a true unified inbox for SMS, website chat, Google Business Messages, Facebook/Instagram DMs, and email. It also automates reviews, online scheduling, and text-to-pay, and turns web chats into text so your team can capture and route more leads without juggling tools.

Best for: Clinics that want all conversations in one place, faster review growth and minimal admin.

Key features

• Unified inbox (SMS, web chat, Google, FB/IG, email)

• AI follow-ups, re-engagement, missed-lead workflows

• Online scheduling + booking links

• Text-to-pay, deposits and estimates

• Lead Manager, Team Chat, analytics/insights

Pricing: Starts from $59/ month

REAL customer feedback:
Here is what people say about DemandHub:

Demandhub provides a single point of contact for reaching out users across multiple channels such as Email, Sms, Whatsapp, social media etc. One feature which stands out is asking users to rate our services on google platforms. This has helped us in improving our ratings. - Source (Gartner)

We love how the chatbot chat turns into a text message thread so the client does not need to stay on our website in order to get their questions answered or appointments booked! Customer support is really responsive and helpful. - Source (G2)

Great customer experience and they were very patient with walking me through the onboarding process and usage. Has all the tools I need. - Source (Capterra)

2. Weave | Weave vs Klara

What it does: Weave bundles cloud phones (VoIP) with two-way texting, missed-call text, reminders, digital forms, and text-to-pay. Call analytics and caller context help front desks respond faster and keep schedules full.

Best for: Practices that want phones and messaging from a single vendor.

Key features

• VoIP + SMS with missed-call text and voicemail transcription

• Smart reminders and digital forms

• Text-to-pay and payment plans

• Call analytics, caller ID pop, mobile/desktop apps

Pricing: Typically higher tier; quote-based by bundle/users/locations.

REAL Customer Feedback:

Here is what people say about Weave:

Constantly loses connection with our server, creating errors with auto messaging to patients. Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren’t getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists). There is a new “glitch” literally every week that requires a new phone call and days to fix (with no actual fix). - Source (G2)

Very negative. We had 2 locations with weave and acquired a third. That location already had an existing weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn’t work. My so-called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider. - Source (Software Advice)

In the past 2 years customer service is all but non-existent. The system is heavily glitchy. Voice messages and calls are inconsistently recorded. Not a dependable product especially in the last year. - Source (Capterra)

Related: Top Weave Alternatives for Your Business in 2025

3. Podium | Podium vs Klara

What it does:
Podium is a reputation-first messaging platform that drives more Google reviews, converts website visitors via web chat to text, and streamlines follow-ups with SMS payments and quick replies.

Best for:
Teams laser-focused on review velocity and lead conversion.

Key features:

• Review asks and auto-reminders by SMS
• Web chat that seamlessly switches to text
• Text-to-pay and saved replies
• Centralized inbox for SMS/web chat

Pricing: Mid-to-high tier; plan/quote-based.

REAL Customer Feedback:
Here is what people say about Podium:

It’s so expensive for very little. The “support” person changes all the time. The salesman drops you and won’t answer emails after he hooks you. They offer amazon gift cards instead of actual rebates (because Amazon gift cards will pay my bills…) - Source (G2)

Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. [sensitive content hidden], the sales rep promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support - which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here. - Source (Software Advice)

Customer service was non-existent. They don’t care about customers. - Source (Capterra)

Constantly changing representatives, support never followed up with anything, they took forever to integrate with my POS system, and they changed their offering after I had been using them for years. Several years of use and they now do not want to do business with a firearms company. Further this shows they will just turn off your account and leave you unable to use anything including your phone systems if you integrate with them completely. Do not use them! They will change their policies and give you 10 days to leave their platform before turning you off. They just want to take your money and leave you high and dry when you need support or service. - Source (G2)

Related: Top Podium Alternatives for Your Business in 2025

4. NexHealth | NexHealth vs Klara

What it does: NexHealth is a patient-experience layer with real-time, bi-directional EHR/PMS sync. It enables true self-scheduling, digital forms, automated reminders/recalls, payments, and eligibility checks in one flow to reduce double entry.

Best for: Practices that want click-to-book tied to chart data.

Key features

• Self-scheduling with rules + smart waitlist

• Digital intake/forms and automated reminders

• Payments + insurance eligibility

• Real-time write-back with supported systems

REAL Customer Feedback:

Here is what people say about NexHealth.

“High Pricing. Slow Sync Between EHR Calendar and NexHealth online scheduling.” - G2

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality - east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.” - Capterra

Here is the reddit thread someone posted about the company.

Related: Top NexHealth Alternatives for Your Business in 2025

5. Solutionreach | Solutionreach vs Klara

What it does: Solutionreach is a broad patient-engagement suite covering multi-channel reminders (SMS/email/voice), two-way texting, digital intake, surveys/newsletters and batch campaigns to standardize outreach across locations.

Best for: Mid-to-large groups that need campaigns, education and multi-channel communication at scale.

Key features

• Reminders/recalls across SMS, email and voice

• Two-way texting + broadcast/batch messaging

• Digital forms and patient education content

• Surveys, newsletters, list-based outreach

REAL Customer Feedback:

Here is what people say about Solutionreach.

“The platform’s underdevelopment led to frequent issues requiring assistance. While support was accessible, solving a single task often took hours and representatives seemed ill-equipped, offering generic articles that didn’t address my concerns.” - FindEMR

“Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible.” - G2

“Recommend you work with a reputable company who honors the assurances of their sales staff. We trusted the sales rep. Big mistake” - Software Advice

“BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by the sales rep [sensitive content hidden] that we could cancel at any time. I specifically discussed Solution Reach’s reputation for pulling this exact tactic–guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, [sensitive content hidden], dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. If they treat medical doctors this way, don’t expect to be treated any better. Steer clear.” - Capterra

Related: Top Solutionreach Alternatives for Your Business in 2025

6. Luma Health | Luma Health vs Klara

What it does: Luma Health is an AI-native access and engagement platform that automates referrals, recalls, smart waitlist offers, broadcast messaging, digital intake, eligibility checks, and patient payments with robust analytics and deep EHR integrations for larger organizations.

Best for: Multi-site groups and specialties that need enterprise-grade automation and routing at scale.

Key features

• AI scheduling and actionable reminders

• Smart waitlist to backfill cancellations

• Broadcast messaging and multilingual support

• Digital intake, eligibility and payments

• Advanced analytics; major EHR integrations

Pricing: Enterprise/custom.

REAL Customer Reviews:

Here is what people say about Luma Health.

“The constant changes of my account representatives really made it difficult to build relationships. Over time Luma’s account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn’t pay them upfront then they would drop us as a customer.” - Capterra

“Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you have to constantly check and refresh” - G2

“The fact that the team hid from us the lack of integration with our EMR until very late in the process.” - Capterra

Related: Top Luma Health Alternatives for Your Business in 2025

7. Tebra | Tebra vs Klara

What it does: Tebra connects EHR + billing + patient experience + marketing (websites/SEO) so independent clinics can run care delivery and growth from one stack to scheduling, charting, claims, reviews, campaigns, portal and telehealth included.

Best for: Practices that want fewer vendors and integrated reporting across clinical and front-office workflows.

Key features

• EHR with eRx/eLabs and templates

• Scheduling, reminders, reviews, patient portal

• Billing and claims management

• Website/SEO tools and listings

• Telehealth and basic marketing automation

Pricing: Mid-to-high; module-based quotes.

REAL Customer Feedback:

Here is what people say about Tebra.

“They stole over 20k. They recommended a shady untrustworthy biller. Everything was a lieThere isn’t enough room for all the terrible things I have to say about these shady people.” - Capterra

“POOR. I do not recommend even considering buying this product.” Software Advice

“Poor customer service and lack of support.” - G2

Related: Top Tebra Alternatives for Your Business in 2025

8. RevenueWell | RevenueWell vs Klara

What it does:
RevenueWell is dental-specific engagement: automated reminders/recalls, newsletters, reputation management, social tools, and a patient portal that is built to keep hygiene schedules full and increase case acceptance.

Best for:
Dental teams that prioritize recall/reactivation and marketing templates tailored to dentistry.

Key features

• Continuing-care recalls and confirmations

• Email campaigns, post-op messages, and surveys

• Review requests and social posting

• Digital forms and patient portal

• Add-ons for phones/teledentistry (varies)

Pricing: Mid-tier; quote-based.

REAL Customer Feedback:

Here is what people say about RevenueWell:

Customer support was not the greatest when we were with them and took a long time for them to stop billing me once we cancelled. Source (G2)

Terrible experience. Revenuewell is the worst company I have ever worked with in my 24 years of practice. Run from this company, it will save you money and loss of sleep. - Source (Software Advice)

Poor. In the end we became quite unhappy with how convoluted the service was and with the lack of help. The final straw came when we could not reach the customer device through any method and when we finally managed to be routed to the seemingly correct department they transferred us again to a random dental office’s voicemail. - Source (Capterra)

Related: Top RevenueWell Alternatives for Your Business in 2025

9. Birdeye | Birdeye vs Klara

What it does: Birdeye is a listings, reviews and messaging platform that boosts local SEO and conversion. It syncs business listings, accelerates review generation, powers web chat to text, supports surveys, text-to-pay and centralizes conversations.

Best for: Practices focused on presence management, review velocity and straightforward inbound messaging across locations.

Key features

• Listings sync/monitoring across directories

• Review requests, auto-responses and reports

• Web chat that hands off to SMS

• Messaging inbox, surveys and payments

• Location management and basic automations

Pricing: Quote-based; per-location packages.

REAL Customer Feedback:

Here is what people say about BirdEye.

“The lack of customer service made it seem like you couldn’t get a word and all they did was talk, never really nothing and I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel.” - Capterra

“Literally THE WORST company I have dealt with in over 30 years as an attorney. I cannot stress enough how awful my experience was with Birdeye. Spent months dealing with ineptitude on all levels of their “service”. There was the inability to set meetings with them, spent over $4,000 with them and they got less than 5 reviews in 12 months of working with them, despite my having thousands of clients, LinkedIn contacts & friends on Facebook. Then when I tried to terminate the relationship they refused and maintained that I couldn’t because they don’t cancel contracts, even though as an attorney, I know this to be false. You will be locked into a 12 month contract and you won’t be able to get out of the contract no matter the fact that they failed to deliver on their end of the agreement. BUYER BEWARE.” - G2

“Terrible Terrible company. Outdated and forced you into a long term commitment. Even when that commitment is over and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don’t show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier.” - Capterra

Here is the reddit thread you can read before you go for BirdEye.

Related: Top BirdEye Alternatives for Your Business in 2025

Side-by-Side Comparison of Klara Alternatives in 2025

Which Klara Alternative Is Right for You?

If you need one inbox for everything like SMS, web chat, Google, FB/IG, email, review generation and management, then DemandHub would be a best fit.

Book a demo to see it in action.

How to Switch from Klara to DemandHub

Switching platforms might sound overwhelming, but with the right support, it can be smooth and stress-free. Here’s how the transition from Klara to DemandHub typically works:

1. Book a Free Demo

Start by scheduling a personalized demo with the DemandHub team. They will walk you through the platform, answer your questions, and show how it can fit your workflow better than Klara especially around a unified inbox, reviews, scheduling, and text-to-pay.

2. Get a Customized Setup Plan

Once you decide to make the move, DemandHub creates a tailored onboarding plan for your practice. This usually includes setting up:

• Online scheduling
• AI-powered texting and reminders
• Review generation links and QR codes
• Text-to-pay, estimates, and basic digital forms
• Channel connections (Web Chat, Google Business Messages, Facebook/Instagram DMs, email, SMS)

3. Sync Your Patient Data

DemandHub’s support team can help you migrate key data (contacts, segments, review history) depending on what Klara allows for export. They will ensure opt-in/opt-out status and other compliance details are preserved.

4. Train Your Team

Because DemandHub is easy to use, most teams get up to speed fast. You’ll get short training sessions, saved-reply templates, and best-practice playbooks for handling inquiries, reviews, and payments from one screen.

5. Go Live and Start Automating

When everything is set, you can go live with DemandHub and immediately start reducing no-shows, collecting more reviews, capturing more web/social leads, and speeding up payments.

Thinking about making the switch?
Book your free demo to DemandHub and see how it compares to Klara for your practice.