Top 9 Emitrr Alternatives For Your Business in 2025

Summarize this blog post with:

Are you considering switching from Emitrr or exploring other options? While Emitrr is popular for its patient communication and automation tools, many clinics and practices eventually start looking for alternatives due to pricing concerns, missing features or a need for deeper EHR integrations.

In this article, I will break down the top 9 Emitrr alternatives for healthcare practices in 2025. These range from AI-powered messaging platforms to full-fledged patient engagement suites. For each alternative, you will find details on what it does, best use cases, key features, pros and cons, pricing and real customer feedback.

Before we dive into the list, let’s start with a quick overview of Emitrr itself.

What is Emitrr?

Emitrr is a patient communication and engagement platform designed to help healthcare practices streamline front-office tasks and improve patient interactions. It combines text messaging, appointment reminders, review generation, and automation in one place, aiming to reduce manual work for staff and make it easier for patients to stay connected with their providers.

The platform is often used by dental, chiropractic, optometry, and small medical practices that want to modernize how they handle communication. Emitrr also offers features like call tracking, voicemail drops and survey collection, positioning itself as a versatile tool for both patient engagement and business growth.

Emitrr Features

Emitrr packs a range of tools designed to simplify communication and reduce front-desk workload. While it is not as broad as some enterprise-grade platforms, it delivers the core essentials most small to mid-sized practices need:

• Automated Appointment Reminders: Reduce no-shows with SMS, email and voice reminders.

• Two-Way Text Messaging: HIPAA-compliant texting to answer patient questions quickly.

• Online Review Requests: Send automated prompts for Google and Facebook reviews after appointments.

• Call Tracking & Voicemail Drops: Monitor calls and leave pre-recorded messages at scale.

• Digital Forms: Collect intake and consent forms electronically to cut down on paperwork.

• Surveys & Feedback: Send quick satisfaction surveys to patients post-visit.

• Integrations: Works with common dental, chiropractic and medical practice management systems.

Emitrr Pros & Cons

Like any patient engagement software, Emitrr has its strengths and weaknesses. Here is a balanced overview based on customer feedback from sites like G2, Capterra and Trustpilot.

Positive & Negative Emitrr Reviews [REAL Customer Feedback]

Here’s what verified users are saying about Emitrr that is sourced from Capterra, G2 and Software Advice.

⭐ Positive Feedback

• “Great product… Having an auto text responder, missed call responses and the voicemail system set up is a game changer for me.” - Hiram B., President, Capterra

• “Customer service is unmatched… super easy to use/user friendly… hasn’t had one negative thing to say.” - Spenser G., Co-Owner, G2

• “Staying in contact with our clients [has improved]… messages are delivered quickly and reliably.” - Greg T., Systems Analyst, G2

❌ Negative Feedback

• “Sometimes we miss a return text because it doesn’t bring that conversation to the top of messages.” - Software Advice
• “It takes a long time for the conversations to populate when searching in all conversations.” - Software Advice
• “Limited texting characters, so I need to shorten the message at times.” - Software Advice

Why People Look for Emitrr Alternatives

Emitrr has carved out a niche for small and mid-sized healthcare practices by offering affordable communication tools like missed-call texts, voicemail automation and reputation management. However, as clinics expand or their patient engagement needs become more complex, some users start searching for alternatives.

Here are the main reasons why practices look beyond Emitrr:

1. Scalability Limits

Emitrr works well for smaller practices, but multi-location groups often outgrow it. They need more robust integrations, advanced analytics and enterprise-grade workflows.

2. EHR Integration Depth

Many providers want deep, bidirectional integrations with major EHRs (Epic, Cerner, athenahealth, etc.). Emitrr offers limited options here, making it harder for larger practices to sync data in real time.

3. Feature Depth & Automation

While Emitrr automates basic tasks (texts, missed call responses, reminders), practices that want AI-powered reactivation campaigns, advanced scheduling, or in-depth reporting often turn to competitors like DemandHub, Solutionreach, or Luma Health.

4. Performance Issues in High Volume

Users have flagged slower conversation loading, occasional bugs in message threading and character limits for SMS. These are manageable for small teams but frustrating for high-volume practices.

5. Growth-Oriented Tools Missing

Emitrr focuses more on communication than on marketing or growth tools like SEO, advanced reputation benchmarking, or automated reactivation workflows. Practices seeking those extras lean toward platforms like DemandHub, Podium, or RevenueWell.

6. Support Expectations

Although Emitrr has solid reviews for support responsiveness, larger organizations often want 24/7 enterprise support, dedicated account managers and structured onboarding.

Top 9 Emitrr Alternatives for Healthcare Practices in 2025

1. DemandHub | DemandHub vs Emitrr

What it does: DemandHub is an AI-powered patient engagement and communication platform built for healthcare and local businesses. Unlike Emitrr, which focuses mainly on text-based communication and missed call handling, DemandHub provides a unified inbox for SMS, Google Business Messages, Facebook, Instagram, Web Chat and email. It also automates reviews, scheduling, payments and reactivation campaigns.

Best for: Small to mid-sized practices, dental and chiropractic clinics, physiotherapy centers, and multi-location practices that want a growth-focused alternative with stronger automation and reputation management.

Key Features:

• AI-driven automations for reviews, reminders and reactivation
• Unified inbox across multiple channels (SMS, social, email, web chat)
• Online appointment scheduling and reminders
• Text-to-pay and payment management
• Web Chat that converts visitors into leads even after they leave
• Review generation tools like SMS and QR codes
• Analytics and insights dashboard

Pricing: Starts at $59/month, one of the most transparent and affordable pricing models in this category.

REAL customer feedback:
Here is what people say about DemandHub:

Demandhub provides a single point of contact for reaching out users across multiple channels such as Email, Sms, Whatsapp, social media etc. One feature which stands out is asking users to rate our services on google platforms. This has helped us in improving our ratings. - Source (Gartner)

We love how the chatbot chat turns into a text message thread so the client does not need to stay on our website in order to get their questions answered or appointments booked! Customer support is really responsive and helpful. - Source (G2)

Great customer experience and they were very patient with walking me through the onboarding process and usage. Has all the tools I need. - Source (Capterra)

2. Podium | Podium vs Emitrr

What it does: Podium offers a unified platform for lead conversion, reputation management, and messaging, all from one inbox. It brings together web chat, SMS, and payments seamlessly. If Emitrr gives you text and voicemail automation, Podium adds powerful tools for capturing new leads, boosting online reviews, and engaging through multiple channels.

Best for: Multi-location practices and healthcare providers (dental, med spa, optical, etc.) focused on building stronger local reputation and sending website visitors directly into SMS conversations that can convert into appointments.

Key Features:

• Web chat that hands off to SMS conversations

• Review requests and response templates

• Unified messaging (SMS, web chat)

• Payment links & deposits via text

• Business listing management for visibility

Pricing:
Starts at $399/month for core features, with additional premium tiers (e.g., Pro at $599/month) for advanced review and automation functions.

REAL Customer Feedback:

Here is what people say about Podium:

It’s so expensive for very little. The “support” person changes all the time. The salesman drops you and won’t answer emails after he hooks you. They offer amazon gift cards instead of actual rebates (because Amazon gift cards will pay my bills…) - Source (G2)

Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. [sensitive content hidden], the sales rep promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support - which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here. - Source (Software Advice)

Customer service was non-existent. They don’t care about customers. - Source (Capterra)

Constantly changing representatives, support never followed up with anything, they took forever to integrate with my POS system, and they changed their offering after I had been using them for years. Several years of use and they now do not want to do business with a firearms company. Further this shows they will just turn off your account and leave you unable to use anything including your phone systems if you integrate with them completely. Do not use them! They will change their policies and give you 10 days to leave their platform before turning you off. They just want to take your money and leave you high and dry when you need support or service. - Source (G2)

Related: Top Podium Alternatives for Your Business in 2025

3. Birdeye | Birdeye vs Emitrr

What it does: Birdeye is a comprehensive customer experience platform focused on reputation, presence, and messaging. It combines review generation and monitoring, listings management, Web Chat that seamlessly transitions to SMS and communication inbox that is all designed to boost visibility and trust across multiple locations. If Emitrr gives you messaging and automation, Birdeye adds a powerful local presence and review performance tools to your stack.

Best for: Multi-location healthcare practices like dentistry, optometry, fertility centers, dermatology clinics that want to dominate local search results and maintain consistent brand and reputational presence.

Key Features:

• Listings sync across directories (Google, Yelp, Healthgrades, etc.)

• Automated review requests with reminders

• Web Chat → SMS handoff + unified inbox

• Customer surveys and NPS reporting

• Two-way messaging hub for SMS and chat

• Payment request links via text

Pricing: Tiered and quote-based based on locations and modules (reviews, listings, messaging, payments). Mid-to-high range due to a comprehensive feature set.

REAL Customer Feedback:

Here is what people say about BirdEye.

“The lack of customer service made it seem like you couldn’t get a word and all they did was talk, never really nothing and I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel.” - Capterra

“Literally THE WORST company I have dealt with in over 30 years as an attorney. I cannot stress enough how awful my experience was with Birdeye. Spent months dealing with ineptitude on all levels of their “service”. There was the inability to set meetings with them, spent over $4,000 with them and they got less than 5 reviews in 12 months of working with them, despite my having thousands of clients, LinkedIn contacts & friends on Facebook. Then when I tried to terminate the relationship they refused and maintained that I couldn’t because they don’t cancel contracts, even though as an attorney, I know this to be false. You will be locked into a 12 month contract and you won’t be able to get out of the contract no matter the fact that they failed to deliver on their end of the agreement. BUYER BEWARE.” - G2

“Terrible Terrible company. Outdated and forced you into a long term commitment. Even when that commitment is over and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don’t show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier.” - Capterra

Here is the reddit thread you can read before you go for BirdEye.

Related: Top BirdEye Alternatives for Your Business in 2025

4. Weave | Weave vs Emitrr

What it does:
Weave is a full-featured communication platform tailored for healthcare practices. Unlike Emitrr, which focuses primarily on texting and review automation, Weave combines a VoIP phone system, SMS messaging, appointment scheduling, online payments, and review management into one comprehensive solution that makes it ideal for practices that still rely heavily on phones but want modernized workflows too.

Best for:
Dental, optometry, and medium-sized medical practices that want to modernize their
front desk by integrating phones, texts, reminders, payments and reviews.

Key Features:

• Integrated VoIP phone system with Call Pop (instant patient history on incoming calls)

• Two-way SMS messaging and team chat

• Appointment reminders and confirmations

• Online scheduling and digital forms

• Text-to-pay, payment plans, sent over SMS or during calls

• Review generation tools and insights

• Practice analytics, call tracking and AI-powered call intelligence

• HIPAA-compliant and designed for healthcare workflows.

Pricing:
Base plans begin at $249/month, usage-based. Higher tiers with advanced capabilities are available via custom quotes.

REAL Customer Feedback:

Here is what people say about Weave:

Constantly loses connection with our server, creating errors with auto messaging to patients. Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren’t getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists). There is a new “glitch” literally every week that requires a new phone call and days to fix (with no actual fix). - Source (G2)

Very negative. We had 2 locations with weave and acquired a third. That location already had an existing weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn’t work. My so-called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider. - Source (Software Advice)

In the past 2 years customer service is all but non existent. The system is heavily glitchy. Voice messages and calls are inconsistently recorded. Not a dependable product especially in the last year. - Source (Capterra)

Related: Top Weave Alternatives for Your Business in 2025

5. Solutionreach | Solutionreach vs Emitrr

What it does: Solutionreach is a comprehensive patient engagement platform built around multi-channel communication and patient retention. Where Emitrr focuses on text messaging and automation, Solutionreach adds deeper tools like voice, email campaigns, surveys, and education libraries, all integrated into a system designed to reduce no-shows, improve patient satisfaction and manage outreach at scale.

Best for: Mid-sized to large healthcare practices and groups that prioritize campaign-driven engagement, patient education and multi-touchpoint outreach over simple messaging.

Key Features:

• Appointment reminders via SMS, email and even voice calls

• Two-way texting, patient portal access and broadcast messaging

• Digital intake forms, patient surveys and newsletters

• Recall campaigns and proactive alerts

• Reputation & review management tools

• Integration with numerous EHRs and PMS for seamless workflows

Pricing:
Quote-based, typically starting in the mid-to-upper tier, depending on features enabled and number of locations.

REAL Customer Feedback:

Here is what people say about Solutionreach.

“The platform’s underdevelopment led to frequent issues requiring assistance. While support was accessible, solving a single task often took hours and representatives seemed ill-equipped, offering generic articles that didn’t address my concerns.” - FindEMR

“Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible.” - G2

“Recommend you work with a reputable company who honors the assurances of their sales staff. We trusted the sales rep. Big mistake” - Software Advice

“BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by the sales rep [sensitive content hidden] that we could cancel at any time. I specifically discussed Solution Reach’s reputation for pulling this exact tactic–guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, [sensitive content hidden], dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. If they treat medical doctors this way, don’t expect to be treated any better. Steer clear.” - Capterra

Related: Top Solutionreach Alternatives for Your Business in 2025

6. NexHealth | NexHealth vs Emitrr

What it does: NexHealth is a robust patient experience platform focused on real-time EHR integration, enabling seamless online scheduling, intake forms, reminders, payments and post-visit review requests. It offers deeper clinical workflows than Emitrr but comes at a premium price.

Best for: Practices and clinics that rely heavily on their EHR systems and want patient communications fully integrated—especially those managing complex intake and workflows across multiple providers.

Key Features:

• Bi-directional syncing with leading EHRs (Dentrix, Open Dental, etc.)

• Online self-scheduling and intake forms that auto-write back to the chart

• Automated reminders and collection nudges

• Integrated payment collection and insurance verification

• Review automation post-visit.

Pricing: Custom quotes; publicly estimated to start at $350 per provider per month.

REAL Customer Feedback:

Here is what people say about NexHealth.

“High Pricing. Slow Sync Between EHR Calendar and NexHealth online scheduling.” - G2

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality - east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.” - Capterra

Here is the reddit thread someone posted about the company.

Related: Top NexHealth Alternatives for Your Business in 2025

7. Luma Health | Luma Health vs Emitrr

What it does: Luma Health is an AI-native patient access and engagement platform built to automate multi-stage workflows at scale. It offers intelligent scheduling, smart waitlist offers, broadcast messaging, digital intake and real-time patient satisfaction tracking. Compared to Emitrr’s messaging and outreach tools, Luma aims to optimize access (reducing gaps, improving fill rates) and automate complex workflows for medium to large practices.

Best for: Health systems, hospitals, specialty groups, and rapidly expanding multi-location practices requiring enterprise-grade access orchestration and automation.

Key Features:

• AI-powered scheduling and rescheduling based on patient preferences and provider rules

• Smart waitlist that auto-fills from cancellations

• Broadcast messages across SMS, email and voice

• Digital intake forms, consent, screening and SDOH capture

• Real-time feedback surveys and satisfaction scoring

• Deep EHR integrations with Epic, Cerner, Oracle and others

• Analytics focused on access, efficiency and patient satisfaction

Pricing:
Enterprise-level pricing, custom quotes following call/demo.

REAL Customer Feedback:

Here is what people say about Luma Health.

“The constant changes of my account representatives really made it difficult to build relationships. Over time Luma’s account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn’t pay them upfront then they would drop us as a customer.” - Capterra

“Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you have to constantly check and refresh” - G2

“The fact that the team hid from us the lack of integration with our EMR until very late in the process.” - Capterra

Related: Top Luma Health Alternatives for Your Business in 2025

8. Tebra | Tebra vs Emitrr

What it does: Tebra is a unified practice operating system that blends EHR, billing, patient communication, and marketing tools into a single, connected platform. Unlike Emitrr, which mostly covers messaging and light automation, Tebra provides a full front to back-office solution i.e. POS, scheduling, patient portal, digital intake, telehealth, RCM and marketing, all in one.

Best for: Independent medical practices and small-to-mid-sized clinics looking to consolidate multiple systems onto one platform, especially if they aim to modernize operations, reduce app switching and scale digital experience.

Key Features:

• ONC-certified EHR with charting, compliance and interoperability.

• Online scheduling, reminders (SMS & email) and digital intake forms.

• Text messaging and automated digital surveys.

• Automated billing & payment workflows, including RPA for collections and statements.

• Built-in practice analytics, marketing tools (websites, SEO, social media) for growth.

Pricing: Custom, quote-based. Designed for independent practices; price scales with features and practice size.

REAL Customer Feedback:

Here is what people say about Tebra.

“They stole over 20k. They recommended a shady untrustworthy biller. Everything was a lieThere isn’t enough room for all the terrible things I have to say about these shady people.” - Capterra

“POOR. I do not recommend even considering buying this product.” Software Advice

“Poor customer service and lack of support.” - G2

Related: Top Tebra Alternatives for Your Business in 2025

9. BirdEye | BirdEye vs Emitrr

What it does: BirdEye is a reputation management and customer experience platform designed to help practices attract, retain, and delight patients. Unlike Emitrr, which focuses on messaging and reminders, BirdEye puts more emphasis on building and protecting your online presence through reviews, listings, surveys, and messaging. It is widely used across healthcare, dental, and multi-location practices for its review growth capabilities and reputation analytics.
Best for:
Healthcare and dental practices that want to dominate online search rankings, build a 5-star reputation on Google, and centralize all communication in one hub.

Key Features:

• Automated review generation and monitoring across Google, Facebook and 150+ sites

• Listings management to sync and update business info everywhere

• Messaging hub: SMS, web chat, Google Business Messages, Facebook & Instagram DMs

• Surveys & NPS tools for real-time patient feedback

• Reputation analytics dashboard with competitive benchmarking

• Payments via text and AI-powered customer insights

Pricing:
Custom quotes only; reported by users to start around $299–$399/month depending on features and practice size.

REAL Customer Feedback:

Here is what people say about BirdEye.

“The lack of customer service made it seem like you couldn’t get a word and all they did was talk, never really nothing and I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel.” - Capterra

“Literally THE WORST company I have dealt with in over 30 years as an attorney. I cannot stress enough how awful my experience was with Birdeye. Spent months dealing with ineptitude on all levels of their “service”. There was the inability to set meetings with them, spent over $4,000 with them and they got less than 5 reviews in 12 months of working with them, despite my having thousands of clients, LinkedIn contacts & friends on Facebook. Then when I tried to terminate the relationship they refused and maintained that I couldn’t because they don’t cancel contracts, even though as an attorney, I know this to be false. You will be locked into a 12 month contract and you won’t be able to get out of the contract no matter the fact that they failed to deliver on their end of the agreement. BUYER BEWARE.” - G2

“Terrible Terrible company. Outdated and forced you into a long term commitment. Even when that commitment is over and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don’t show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier.” - Capterra

Here is the reddit thread you can read before you go for BirdEye.

Related: Top BirdEye Alternatives for Your Business in 2025

Comparison of Emitrr with Alternatives

Which Emitrr Alternative Is Right for You?

Choosing the best Emitrr alternative depends on your practice’s size, budget, and long-term goals. If you are a dental clinic or chiropractic office that needs a simple way to get more reviews, reduce no-shows, and communicate with patients through text, DemandHub is the strongest choice. It combines affordability with advanced AI automation, making it a smart option for small to mid-sized practices that want results without a heavy price tag.

At the end of the day, if you want to streamline communication, automate repetitive tasks, and grow your practice without overspending, DemandHub stands out as the most balanced and reliable Emitrr competitor in 2025.

How to Switch from Emitrr to DemandHub

Switching from Emitrr to DemandHub may feel like a big project, but the process is designed to be simple, quick, and stress-free with the right support. Here is how most practices transition smoothly:

1. Book a Free Demo

Start by scheduling a personalized demo with the DemandHub team. They will walk you through the platform, highlight how it compares to Emitrr, and show you how its unified inbox, AI-powered reviews and scheduling features can better support your practice.

2. Get a Customized Setup Plan

After the demo, DemandHub creates a tailored onboarding plan for your practice. This includes activating essential tools like:

• Online scheduling and reminders

• AI-powered text messaging and follow-ups

• Review request automation with QR codes and SMS

• Text-to-pay and digital forms for faster payments

3. Sync Your Patient Data

DemandHub’s support team helps migrate important data like contacts, appointment history, and review logs depending on what Emitrr allows for export. They ensure everything is handled securely and that nothing essential gets lost.

4. Train Your Team (Fast!)

Because DemandHub is designed with simplicity in mind, your staff can usually get up and running within hours. Live training sessions, tutorials, and dedicated onboarding specialists make the process smooth and intuitive.

5. Go Live and Start Automating

Once setup is complete, you can go live with DemandHub. From day one, practices begin reducing no-shows, attracting new patients through reviews and freeing up staff time with automation.

Thinking about making the switch?
Book your free DemandHub demo today and see how it can transform your practice compared to Emitrr.