6 Steps to Automate Your Chiropractic Patient Intake Process

Benefits of Automating Chiropractic Patient Intake

Automating patient care is one of the best ways to transform your practice. Whether it is achieving day-to-day efficiency, or improving your relationship with patients, automation is key.

Let’s look at some of the ways automating patient intake can help your chiropractic practice:

Saves time for staff and patients

Patient intake is the first point of contact patients have with your practice. By using digital intake forms you can streamline the onboarding process. This makes it easier for patients to visit your practice as they can fill out important paperwork from the comfort of their home.

Automating intake also reduces the repetitive tasks and administrative burden for your front desk staff. They can use this time to focus on patients and engage with them in a more meaningful way.

Minimizes paperwork errors

Paperwork errors are a thing of the past once you switch to digital intake. This is one of the best ways to reduce human error such as typos, incomplete fields, and worst of all illegible handwriting.

Reducing human error also reduces medical errors which then improves the quality of care you provide. For example a patient fills out their insurance details incorrectly. A software would pick up on this issue right away. However, a human may not be able to read and double-check every single entry.

This would result in multiple billing delays, and countless follow-up calls to fix the issue. All of which is frustrating for the patient and affects their overall experience.

Enhances patient satisfaction

Enhancing patient satisfaction can be easy. All you have to do is provide a seamless and intuitive experience that patients can appreciate.

One way to do that is by automating the intake process and ensuring that your patients don’t have to wait in long lines for hours. If the patients have already used a digital intake form for check-in, they won’t have to deal with paperwork at their appointment. This sets a positive tone, which is reflected in your practice’s reviews.

Improves data accuracy and storage

A digital patient intake system allows you to collect patient information in a centralized way. Using patient intake software not only prevents human errors but also ensures that there are no misplaced or incomplete records.

This way healthcare professionals can pull up a patient’s history and instantly know how to approach their treatment.

6 Steps to Automate Your Chiropractic Patient Intake

Here are six practical and effective strategies to help you automate your practice’s patient intake.

Choose a HIPAA-Compliant Intake Software

To start off your automation journey, the first step is to choose a HIPAA-compliant software that best suits your practice. This ensures that all conversations, or interactions you have with your patients occur on a secure platform.

HIPAA compliance protects your practice from legal issues and reputational damage while also ensuring that your patients feel safe engaging with your practice from the get-go.

Digitize Intake Forms with Smart Fields

Digital intake is a great way to collect essential patient information such as their name, contact details, and medical history. Using digital forms with smart fields helps you minimize errors.

Digital intake forms are also mobile-friendly, making the process as convenient as possible for your patients.

Enable Online Form Access via Web or Text Link

Another way you can automate the intake process is by allowing your returning patients to book appointments via texts. This turns a simple patient query into a confirmed booking in no time, and your patient will appreciate that they didn’t have to navigate your website to find the right page.

Automate confirmations and reminders

Once the appointment is booked, the next step is to automate confirmations and reminders. Using an appointment scheduling tool will allow you to send confirmations to patients automatically and then schedule reminders leading up to the appointment.

This way you can continue engaging with patients and make sure that any questions they have about their appointments are answered via text, email or voice message.

Automate Follow-Up and Re-Engagement

It’s important that you stay in touch with your patients, especially those that may have lapsed. You can do this by automating check-ins every few months to encourage patients to continue their treatments.

This makes your patients feel valued, while also ensuring that your practice can maintain a steady stream of income from returning patients.

Monitor, Optimize, and Gather Feedback Regularly

Running a healthcare business requires identifying bottlenecks and issues. If something affects your practice’s efficiency or profitability, it is best to address it. Practice management tools allow you to do so with built-in analytics and feedback surveys that give you an accurate picture of how well your practice is performing as well as suggest areas for improvement.

How Can We Help?

DemandHub is comprehensive practice management software that takes into account all the unique needs of a chiropractic practice. Whether it is reducing no-shows, streamlining patient intake or simply strengthening patient communication, DemandHub is the perfect solution.

With its HIPAA compliant appointment scheduling and reminders, you can easily reduce friction in your patient intake process. This means fewer no-shows and last-minute cancellations.

With a secure, two-way messaging system you can engage with patients in real time, addressing any queries they may have and effectively follow-up with them for feedback. This makes your patients feel special and builds trust.

If you want to learn more about DemandHub, book a free demo today.