8 Best SolutionReach Alternatives & Competitors to Look For

If you work in healthcare, you already know how important it is to keep schedules full, reduce no-shows, and build lasting patient relationships. That is exactly what Solutionreach set out to do more than two decades ago. But as more practices look for better automation, transparent pricing, and modern user experiences (UX), many start to think if there is something better out there?

I have seen many practices looking for Solutionreach alternatives in 2025. Not just for lower cost, but for features like smarter AI, smoother onboarding, and truly personalized support. If you are also planning to switch, you are not alone.

In this article, I will compare the top eight Solutionreach competitors to help you find the platform that matches your workflow, fits your budget, and helps your practice grow. First, let’s take a closer look at what Solutionreach offers and where it really shines.

What is Solutionreach?

Solutionreach is a leading patient engagement and retention platform, trusted by over 50,000 practices across medical, dental, and vision care. The company pioneered digital healthcare communication and, after 25 years of innovation, continues to help practices boost appointments, accelerate revenue, and keep patients coming back.

At its core, Solutionreach is designed to automate repetitive admin work like appointment reminders, recall, and payment collection while making it easy for teams to engage patients from their very first visit to final payment.

What are the features of Solutionreach?

The tool offers several features that includes:

• Appointment Reminders: Automated SMS, email, and voice reminders keep schedules full and help reduce no-shows.

• Two-Way Texting: Communicate with patients quickly and securely in real time, from any device.

• Online Scheduling: Let patients book appointments themselves, day or night, right from your website or mobile app.

• Digital Intake & Forms: Collect patient info and consent online. No more paper or scanning.

• Reputation Management & Patient Surveys: Automatically request reviews and send surveys after appointments to boost your online presence and gather feedback.

• Payment Technology: Collect payments faster and manage financial workflows with automated reminders and secure links.

• Recall & Reactivation: Win back overdue or inactive patients with automated recall campaigns.

• Batch & Group Messaging: Send out important updates to your entire patient base or specific groups at once.

• Telehealth & Video Visits: Built-in tools for virtual care, so you can see patients wherever they are.

• Insurance Eligibility & Secure Documents: Verify coverage in advance and share documents securely through the platform.

• Advanced Outreach & Educational Campaigns: Keep patients engaged with educational content and health reminders.

• Practice & Location Management: Manage multiple locations, departments, and providers within one dashboard.

• Integrations: Works with most major EHR and practice management systems for seamless data flow.

Who is Solutionreach for?

Individual practices (medical, dental, vision), group and enterprise healthcare systems, DSOs, vision groups, and multi-location organizations

Solutionreach Pros & Cons

To give you a clear and honest picture, I have gathered these pros and cons based on real user feedback from G2, Capterra, Trustpilot, and GetApp.

Solutionreach Pros:

• Comprehensive, all-in-one solution for patient engagement and retention

• Highly customizable messaging and automation tools

• Integrates with most leading EHR and PMS systems

• Serves both solo practices and large multi-location organizations

• HIPAA-compliant and secure

Solutionreach Cons:

• Pricing is not public. You must request a quote, which can be a barrier for cost-conscious practices.

• The user interface feels dated. Some users wish for a more modern, intuitive design.

• Advanced features require training. The platform’s flexibility means onboarding can take time, especially for staff new to digital tools.

• Support can be slow. Some practices report delays in customer support response times.

• Overwhelming for smaller teams. All-in-one design may feel like “too much” for very small clinics.

Real Customer Reviews for Solutionreach:

“SR does at times miss certain patients and they wont receive reminders but very rarely.” - G2 (source)

“Customer service is poor. If you have any issues, which all products will, don’t expect a quick resolution.” - Capterra (source)

Why Look for Solutionreach Alternatives?

Even though Solutionreach is a good platform for patient engagement, it is not always the perfect fit for every practice. Common reasons practices seek Solutionreach alternatives are:

• Desire for transparent and affordable price: Solutionreach does not display its pricing publicly, which can make budgeting hard for small or growing practices. Some clinics find competitor platforms are more upfront about costs and offer plans that better fit their size or specialty.

• Need for a more modern and user-friendly interface: While Solutionreach offers a robust feature set, some users say the dashboard looks dated and can feel overwhelming, especially for new staff or smaller teams used to more modern apps.

• Faster and more personal support: Some practices report delays in support response times, which can be frustrating when dealing with patient communication tools that are mission-critical. A growing number of competitors promise faster onboarding and more accessible customer success teams.

• Smoother onboarding and training: Because Solutionreach is highly customizable and feature-rich, it can take extra time to get up and running. Practices that need to move quickly or have less tech-savvy teams often prefer platforms with guided onboarding and simple, step-by-step training.

• AI-Powered Automation & Integrations: Newer competitors now offer built-in AI features, from smart review replies and appointment routing to analytics and workflow automations. Some clinics want the latest tech for efficiency, marketing, or growth without the need for add-ons.

• Specialized Needs or Simpler Workflows: All-in-one platforms are powerful, but not every clinic needs the entire toolkit. Smaller or niche practices sometimes look for lighter, more focused software that meets their exact workflow or specialty.

Top 8 Solutionreach Alternatives & Competitors for Healthcare Practices in 2025

I have reviewed the eight best Solutionreach competitors. For each, you will see what it does, who it is best for, standout features, pros and cons, pricing info, and a real customer review for an honest perspective.

1. DemandHub | DemandHub vs Solutionreach

What it does:
DemandHub is an AI-powered platform that helps healthcare teams boost reviews, grow appointments, collect payments, and centralize patient communication. All managed from a single, unified inbox.

Best for:
Practices focused on reputation growth, messaging, and streamlining all communication (texts, reviews, web chat, payments) in one place.

Key Features:

• Business texting and unified inbox for all channels (SMS, Google, Facebook, Instagram, web chat, email)

• Automated review requests and reputation management

• Online scheduling, web chat widgets

• Payment collection via text

• Analytics dashboard and team chat

Pricing:
Starts at $59/month (as of July 2025)

REAL Customer Reviews:
“We love that the chatbot converts to text messages so our clients do not need to stay on our website in order to chat or book an appointment with us.” - Capterra (source)

“Keep communication with the patients it’s super easy and allows you to speed the process any time a quick information needs to be shared with them.” - G2 (source)

2. NexHealth | NexHealth vs Solutionreach

What it does:
NexHealth is a modern patient experience platform designed to automate every step of the patient journey. It covers online scheduling, reminders, messaging, digital forms, payments, and instant insurance verification. All with real-time, two-way syncing to your EHR or practice management software.

Best for:
Practices wanting fast, seamless EHR integration, instant patient scheduling, and automation that reduces admin work for staff.

Key Features:

• Real-time appointment scheduling and booking

• Digital patient forms that auto-sync to your system

• Automated reminders and recalls (text and email)

• Instant insurance eligibility verification

• Online payments and billing reminders

• Review requests and marketing campaigns

• NexHealth Synchronizer for quick setup and real-time data sync

Pricing:
Custom, based on practice size and features (request a quote)

REAL Customer Reviews:
“Sometimes patients tell us that they received a notice with the wrong time, also patients that have cancelled for the day and have been removed from the schedule still get an appointment reminder for the day” - Capterra (source)

“While NexHealth offers many great features, one potential downside is that it may not be fully customizable for all healthcare practices, depending on their specific needs. Some users may find certain integrations or workflows a bit rigid, which can limit flexibility. Additionally, the platform could benefit from a more advanced reporting system for deeper insights into patient data.” - G2 (source)

3. Luma Health | Luma Health vs Solutionreach

What it does:
Luma Health is an AI-native Patient Success Platform built to streamline every part of the patient journey. It combines access and retention tools, scheduling, automated reminders, digital intake forms, eligibility checks, payments, and two-way messaging powered by AI automation and deep EHR integration.

Best for:
Healthcare organizations, specialty groups, and multi-location practices seeking a customizable, all-in-one platform with advanced automation and robust support for complex workflows.

Key Features:

• Online scheduling via website, Google, SMS, and AI-enabled voice

• Automated patient reminders, recalls, and feedback management

• Digital forms, insurance eligibility, and payment processing

• Two-way patient communication, group broadcasts, and waitlist automation

• AI-powered “Spark” tools for workflow automation and patient self-service

Pricing:
Request a quote (customized to organization size and needs)

REAL Customer Reviews:
“They think they could approve their response time. It felt a little Sometimes it took longer than expected to get a response back.That’s very frustrating when you need a reply back quickly and don’t hear anything.” - Capterra (source)

“Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you have to constantly check and refresh” - G2 (source)

4. Doctible | Doctible vs Solutionreach

What it does:
Doctible is an all-in-one patient engagement software designed to make every interaction easier for staff and patients. It automates reminders, reviews, digital forms, waitlists, and patient recall. The platform helps practices fill last-minute cancellations and reduce admin time.

Best for:
Small and mid-sized practices that want an affordable, user-friendly solution with quick onboarding and great customer support.

Key Features:

• Two-way patient texting and appointment reminders

• Smart Scheduler for online bookings

• Automated digital waitlist to fill open slots

• Digital intake and consent forms

• Automated review requests and reputation management

• PMS/EHR integration with leading healthcare systems

• Analytics dashboard and customizable patient messaging

Pricing:
Gold plan starts at $199/month; Gold Plus at $299/month (annual agreement); Platinum plan is custom priced

REAL Customer Reviews:
“Doesn’t integrate with EMR, making for more steps for my staff. Also, they rope you into a self-renewing contract for $300/mo. Not worth it.” - Capterra (source)

“Sometimes I would like to tailor our settings in more detail to suit our needs, but otherwise, it has been nearly perfectly wonderful!” - G2 (source)

5. Weave | Weave vs Solutionreach

What it does:
Weave is a cloud-based communication platform that combines a modern phone system with AI-powered texting, reminders, payments, reviews, and analytics. Its mission is to help practices grow by personalizing every patient interaction.

Best for:
Healthcare and dental offices that want to unify phone, messaging, payments, and review management while boosting efficiency with AI features.

Key Features:

• Unified phone, texting, and email platform

• Automated appointment reminders and confirmations

• Digital forms and online scheduling

• Payment processing (text-to-pay, in-office, and more)

• AI-driven analytics and productivity tools

• Review management and automatic review requests

• Team chat and call intelligence for staff

• Voicemail transcription and mobile app access

Pricing:
Starts at around $399/month (mid-2025; varies by plan/features)

REAL Customer Reviews:
“With the update, once it’s read it goes into the read folder so it can make it easy to lose in case I am in the middle of doing other things. I’d prefer to archive it when I’m done instead of it automatically going under ‘read’. also when surpassing the cover sheet, I get asked every time and more than once. I would like to be asked once and that’s it.” - G2 (source)

“We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times.” - Capterra (source)

6. SimplePractice | SimplePractice vs Solutionreach

What it does:
SimplePractice is an all-in-one practice management platform built specifically for behavioral health, therapy, wellness, and solo or small group practices. It offers scheduling, billing, secure documentation, telehealth, and automated client communications in a single, easy-to-use system.

Best for:
Therapists, counselors, speech-language pathologists, and solo or small wellness practices that want a HIPAA-compliant, cloud-based solution with built-in telehealth and paperless workflows.

Key Features:

• Online scheduling and calendar management

• Integrated telehealth (video sessions and secure messaging)

• Digital intake, consent, and documentation

• Automated appointment reminders and confirmations

• Billing, insurance processing, and payment collection

• Client portal for communication and paperwork

• Library of templates and clinical note tools

• Mobile app for providers and clients

Pricing:
Starts at $39/month for solo practitioners (as of 2025)

REAL Customer Reviews:
“Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. And I am pleased with the final product. Sometimes there are system interruptions, which can be a hassle. But those are very rare.” - G2 (source)

“There were some hiccups in the process to transfer client data to a new instance that we were using from an existing instance.” - Capterra (source)

7. Tebra | Tebra vs Solutionreach

What it does:
Tebra is an all-in-one platform that brings together EHR, billing, scheduling, reputation management, and AI-powered automation for healthcare practices. It is designed to help practices streamline operations, accelerate payments, and attract new patients from a single dashboard.

Best for:
Multi-specialty and fast-growing clinics seeking an integrated system for both patient experience and practice management.

Key Features:

• EHR, charting, and documentation tools

• Automated billing, claims, and payment processing

• Smart online scheduling and digital intake forms

• AI-powered admin automation and analytics

• Review management and online reputation tools

• Marketing tools to attract new patients

• HIPAA-compliant and secure by default

• Seamless onboarding and support for data migration

Pricing:
Starts at ~$125/month per provider (2025)

REAL Customer Reviews:
“Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions.” - Capterra (source)

“When uploading documents into the patient portal, it only lets you upload very little data, which makes it hard to upload intakes and medical records.” - G2 (source)

8. OhMD | OhMD vs Solutionreach

What it does:
OhMD is a patient communication and engagement platform that simplifies secure texting, telehealth, appointment reminders, and intake in a HIPAA-compliant system. It is designed for practices that want to make texting and patient follow-up easy for both staff and patients, regardless of their EHR.

Best for:
Medical practices of any size that prioritize secure messaging, quick responses, and telehealth alongside reminders and digital forms.

Key Features:

• Secure two-way texting (SMS & in-app)

• Video visits and telehealth

• Automated appointment reminders and confirmations

• Digital forms, intake, and e-signatures

• Broadcast messaging for updates or campaigns

• Works with most EHRs and practice sizes

• HIPAA-compliant and easy to set up

Pricing:
Starts at $50–$150/month, depending on features and size (as of 2025)

REAL Customer Reviews:
“Some users do not like it because it is a separate app. I can’t figure out a way to delete old clients from my records. At times it seems to freeze. I then just sign out and sign back in which fixes it. I was told that I need to upgrade to a newer version, so that may be my problem.” - Capterra (source)

“The only problem I have come across is when searching for a patient, the patient will not show up. So I go to enter them in the system and it tells me that the patient has already entered.” - G2 (source)

Which Solutionreach Alternative Is Right for You?

The best Solutionreach alternative for your practice depends on your specialty, goals, and what matters most to your team. Here are some tips to help you narrow it down:

Need fast review growth and a truly unified inbox? DemandHub is great for boosting Google reviews, managing all messages in one dashboard, and growing organic patient traffic.

Want real-time EHR integration and smooth online scheduling? DemandHub and NexHealth shine for practices that value instant data sync, digital forms, and modern scheduling for patients.

Looking for all-in-one automation and enterprise flexibility? DemandHub and Luma Health offer advanced AI automation, deep EHR integrations, and robust tools for specialty groups and health systems.

Small practice that wants an easy, affordable setup? DemandHub and Doctible is budget-friendly and easy to learn, with strong recall, review, and messaging tools.

Prefer a modern phone system plus powerful messaging and reviews? DemandHub and Weave bring phones, texts, payments, and review requests together, ideal for dental, optometry, or medical practices.

Solo or small-group behavioral health? DemandHub and SimplePractice makes therapy, counseling, and wellness workflows effortless, with top-rated telehealth and compliance.

Need an all-in-one EHR, billing, scheduling, and automation solution? DemandHub and Tebra combine patient experience, reputation management, billing, and charting in a single login, perfect for growing multi-specialty clinics.

Prioritizing secure messaging and telehealth with easy patient texting? DemandHub and OhMD are a top pick for practices that want HIPAA-compliant texting, reminders, digital forms, and video visits without a steep learning curve.

How to Switch from Solutionreach to DemandHub

Switching from Solutionreach to DemandHub is easier than you might expect, especially if you plan ahead and follow a simple step-by-step process. Here is how you can make the move with minimal disruption to your workflow and patient communications:

1. Book a Free Demo

Start by scheduling a personalized demo with the DemandHub team. This gives you a firsthand look at the platform and lets you ask specific questions about your clinic’s needs.

2. Get a Customized Setup Plan

Once you decide to switch, DemandHub will provide a tailored setup plan for your practice. This plan covers everything from feature selection to messaging templates, user roles, and integrations.

3. Sync Your Patient Data

Work with DemandHub support to securely export your patient lists, contact info, and appointment data from Solutionreach. DemandHub’s onboarding specialists can help ensure a smooth data transfer so nothing is lost.

4. Train Your Team

DemandHub’s intuitive dashboard means most teams learn it in a single session. Use the training materials, videos, or live sessions to get your staff comfortable with messaging, reviews, scheduling, and payment features.

5. Go Live and Start Automating

After setup, test a few appointment reminders or review requests to ensure everything works as expected. Once you are confident, fully switch your communications and start enjoying more reviews, easier scheduling, and a unified inbox powered by DemandHub.