Top 11 Alternatives & Competitors

Mia Jensen | April 4, 2024 | 19 min read
Top 11 Alternatives & Competitors in 2024 | DemandHub has been a popular tool for collecting and managing reviews. However, businesses are now looking for alternatives due to its high costs, complex platform, and insufficient support beyond live chat.

The need for more user-friendly, cost-effective options with dedicated support is leading businesses to explore other customer feedback and review management solutions. Let’s keep your customer feedback game strong. But without the extra hassle or the hefty price tag. Let’s explore alternatives where your voice is heard, both in giving and receiving feedback, shall we?

Table of Contents

11 Alternatives and Competitors

1. Top Alternative: DemandHub

DemandHub is an all-in-one cloud platform that steps up the game in customer engagement, communication, and reputation management. It expands beyond the standard review management platform. DemandHub offers features like online scheduling, patient appointment reminders, surveys, web chat, text marketing, and much more.

Its robust reputation management system is a breeze for businesses with multiple locations.

Top Alternative: DemandHub

DemandHub has an easy-to-use interface and flexible customization options, making it a favorite among businesses in North America.

Let’s explore what makes DemandHub the top choice among businesses:

HIPAA-Compliant with Easy Integration

DemandHub offers a secure, HIPAA-compliant platform that integrates with your existing systems. It simplifies lead management and customer acquisition, minimizing manual work.

Unified Inbox for Client Communications

This feature combines all customer interactions into one place, making managing messages from various channels easy and ensuring you never miss a beat.

Automated Customer Review Collection

Gathering customer feedback shouldn’t feel like pulling teeth. With DemandHub, it’s a breeze. Their automated system reaches out to customers post-visit or transaction, inviting them to share their experiences.

This means you get real-time insights into what you’re doing right and where you might need to tweak things. This automation keeps the feedback loop active without adding more to your plate.

Moreover, DemandHub Reviews offers deeper insights and tools to maximize the impact of customer reviews.

Book Appointments Straight from Chat

Let your customers book appointments directly within the chat interface. This feature makes the booking process smooth and hassle-free.

Book Appointments Straight from Chat

Organize Your Day with “Tasks”

Turn thoughts and team chats into actionable tasks within DemandHub, keeping your day organized and focused.

“Tasks” simplify your day by staying organized and ensuring no important action slips through the cracks. You can create quick reminders or follow-up tasks by simply adding “post-it” notes within DemandHub.

Organize Your Day with "Tasks"

This feature streamlines your workflow. No more juggling between different apps for reminders. Everything you need for efficient task management is integrated into your familiar DemandHub environment.

Simplified Payments

DemandHub simplifies the payment process by offering online and text-based payment options, saving you time and effort.

Get more 5-Star Reviews

DemandHub helps grow your online reputation. It’s easier than ever to collect those shining 5-star reviews, with automated requests for feedback sent via text.

Build and Optimize Your Website

DemandHub can help you create and optimize your website for search engines (SEO).

DemandHub Quicksite offers you pre-designed templates from our extensive library. Once you’ve chosen your preferred template, Demandhub will tailor it to build your website, ensuring it echoes your brand and meets your needs.

🔗 Explore our template library here.

Build and Optimize Your Website"

We go above and beyond just designing visually attractive websites. We also enhance your website’s visibility and generate more organic traffic through comprehensive SEO strategies. From creating regular, high-quality articles to keep your audience engaged to optimizing your site to rank higher on search engines, we’ve got you covered.

With DemandHub managing the complexities, you can focus on what you do best - running your business.

Manage Voicemails with Transcriptions Efficiently

Get voicemails as audio clips right in your chat window, complete with optional transcriptions. It streamlines how you handle voicemails.

It means when someone calls your business’s text line and leaves a voicemail, you’ll see it as an audio clip inside your DemandHub chats.

Manage Voicemails with Transcriptions Efficiently

And if you’re not around to answer your primary voice line, just enable call forwarding, and voilà — DemandHub can now handle your voicemails. That’s right, after a certain number of rings, callers will be directed to your DemandHub voicemail service.

It’s seamless, efficient, and keeps all your communications in one place.

Cut No-Shows by 50% with Credit Card Capture

Secure your appointments by capturing credit card details during booking. This minimizes missed appointments and no-shows.

And don’t worry; security is our top priority, so all information is encrypted. Say goodbye to empty seats and hello to reliable, committed appointments!

Cut No-Shows by 50% with Credit Card Capture

AI-Enhanced Webchat Responses

Speed up your chat replies with AI-powered suggestions. This feature offers suggested responses, enabling quicker and more proper replies to your customers.

AI-Enhanced Webchat Responses

Offer Easy Estimates

Send price estimates with a few clicks, simplifying the quoting process. With Estimates, you can quickly gather a list of products or services and send it directly to your clients. They will receive a user-friendly text link, allowing them to review and consider your price estimate.

Offer Easy Estimates

Multiple Integrations

DemandHub integrates with hundreds of existing systems to streamline processes and reduce manual work. This reduces manual tasks and integrates with your current tools.

DemandHub differentiates itself by automating and optimizing customer engagement processes. This makes it an attractive alternative for businesses.

Why DemandHub Is a Go-To Over

Choosing DemandHub over can be beneficial for several reasons, especially for local businesses:

  • Integrated Suite: Offers an all-in-one platform for reputation management, customer communication, Text marketing, lead management, and more.
  • Local Business Focus: Tailored specifically to meet the needs of local businesses, enhancing local visibility and engagement.
  • Customer Interaction: Provides tools for direct customer communication, improving service and response times.
  • Lead Management: Helps capture and manage leads more effectively, boosting sales opportunities.
  • User-Friendly: Its intuitive interface means you don’t need to be tech-savvy to get the most out of it.
  • Supportive Customer Service: Their award-winning customer support team is there to help, ensuring you have the support you need whenever you need it.
  • Customization at Your Fingertips: Tailor DemandHub to fit your needs, from surveys to alerts, making it truly yours.
  • Affordable: With competitive pricing and a free trial, it’s easy to see if DemandHub is the right fit without any upfront investment.

DemandHub doesn’t just match up; it provides a comprehensive suite of tools for engaging customers and managing your online presence. This makes it an excellent alternative to for businesses aiming to boost their digital footprint.

See what customers say about DemandHub:

Customer feedback about DemandHub

DemandHub’s comprehensive approach combines various essential features into one platform. This makes it particularly appealing for businesses looking to streamline day-to-day operations and improve customer interactions.

2. Yotpo


Image source: Yotpo

Yotpo is a comprehensive e-commerce retention marketing platform. It empowers brands to enhance their customer relationships through integrated solutions. It combines loyalty programs, SMS and email marketing, customer reviews, subscriptions, and more into a unified platform.

Yotpo simplifies the collection and use of customer-generated content across marketing channels, improving traffic, social proof, and sales.

Key features

  • Customer Reviews, Photos, and Q&A: Enables brands to gather authentic customer feedback and photos from one platform, enhancing social proof and on-site conversion.
  • Unified, Data-Driven Solutions: Offers a holistic view of the customer journey, allowing for personalized engagements and optimized customer experiences.
  • Global Reach: With offices worldwide and a significant global footprint, Yotpo supports brands across the globe in achieving eCommerce success. Yotpo distinguishes itself from competitors by offering a holistic retention marketing solution that drives engagement at every customer touchpoint. It employs unified data to deliver personalized customer experiences.

3. Shopper Approved

Shopper Approved

Image credits: Shopper Approved

Shopper Approved is an online review platform. It stands out for its impressive ability to amplify customer feedback collection and display, significantly outpacing competitors.

Key Features

  • Exceptional Review Collection: Shopper Approved excels in collecting more reviews than competitors, leveraging these reviews across strategic locations to enhance visibility, credibility, traffic, and conversion rates.
  • Strategic Display of Reviews: The platform ensures that user-generated content, including reviews and Q&A, is optimized for search engines, potentially boosting website traffic and product page conversion rates.
  • Double Your Reviews Guarantee: A unique promise to clients, demonstrating Shopper Approved’s confidence in their service effectiveness.

Shopper Approved sets itself apart from open review platforms such as Trustpilot,, and Reseller Ratings by highlighting the credibility of its reviews. This emphasis contrasts the challenges faced by these platforms with fake reviews, positioning Shopper Approved as a more reliable choice for genuine customer feedback.

4. Feefo


Image Credits: Feefo

Feefo is a customer feedback and review platform. It offers a rich blend of insights, intuitive features, and expert advice designed to elevate the customer experience from initial discovery to loyal advocacy. Feefo supports both individual entrepreneurs and large enterprises.

Key Features

  • Invite-Only Review Collection: Ensures feedback is exclusively gathered from real, verified customers, enhancing the credibility and reliability of reviews.
  • Photo and Video Reviews: Allows businesses to capture and showcase customer feedback in more engaging, visual formats.
  • Omni-Channel Feedback Collection: Enables businesses to collect feedback across various customer touchpoints, ensuring a holistic view of the customer journey.
  • Advanced Insights and Integrations: Powered by leading machine learning and AI technology, Feefo provides deep insights into customer feedback and integrates seamlessly with other business tools.

Feefo focuses on authenticity and depth in customer feedback. It positions itself as a powerful tool for businesses that want to improve their brand reputation, make informed decisions, and ultimately drive growth through enhanced customer experiences.

5. PowerReviews


Image Credits: PowerReviews

PowerReviews is a dynamic User-Generated Content (UGC) software. It helps businesses grow by enhancing the collection, reach, and analysis of customer feedback. This platform is tailored for brands and retailers seeking to leverage authentic content to boost buyer confidence, drive conversions, and accelerate sales growth.

Key Features

  • Ratings & Reviews: Facilitates the collection and strategic display of review content to maximize impact and inspire consumer trust.
  • Product Sampling: Offers an efficient, cost-effective method to quickly generate new ratings and reviews through product sampling initiatives.
  • User-Generated Content Sharing: Expands the visibility of UGC across an extensive network, aiding in customer acquisition at scale.
  • Analysis and Benchmarking: Enables businesses to optimize their UGC strategy through in-depth analysis, benchmarking against competitors, and identifying areas for product and customer experience (CX) enhancement.

Through its comprehensive UGC solutions, PowerReviews aims to empower companies to understand their customers better and grow their businesses effectively.

6. Okendo


Image Credits: Okendo

Okendo transforms customers into brand advocates through its comprehensive platform. It integrates reviews, referrals, loyalty programs, quizzes, and surveys. Okendo enables efficient growth by encouraging customer engagement and word-of-mouth marketing.

Key Features

  • Customizable Review and UGC Widgets: Offers fully customizable widgets for onsite display of reviews and user-generated content (UGC) that align with your brand’s identity without compromising site performance.
  • Rewards Engine: Incentivizes the collection of reviews, UGC, and data sharing, enhancing customer engagement and loyalty.
  • Extensive Integration Capabilities: Features over 50+ integrations with platforms like Klaviyo, Gorgias, Attentive, LoyaltyLion, Google, and Meta to broaden the reach and impact of reviews and social proof.
  • Round-the-Clock Support: Offers 24/7 customer support from a dedicated team of marketing experts, ensuring assistance whenever needed. Okendo stands out as a premier customer content marketing platform. It enables retailers to capture and exhibit various customer content, including ratings, reviews, photos, videos, and more, to build brand loyalty and drive growth.

7. Reputation


Image credits: Reputation

Reputation is a comprehensive platform designed to help companies enhance their brand image. It effectively measures, manages, and scales business reputation performance in real time across various platforms.

Key Features

  • AI-Powered Analytics: Analyzes a wide range of feedback data to offer actionable insights for reputation improvement.
  • Comprehensive Review Management: Streamlines monitoring and managing customer reviews across different locations, making it simpler and more efficient.
  • Direct Response Capability: Enables businesses to respond to reviews directly within the platform, enhancing engagement and customer service.
  • Reputation Score Tracking: Offers metrics such as reputation score and response rates to reviews, allowing businesses to gauge their performance and identify areas for improvement.
  • Multi-Location Support: Ideal for marketing agencies or teams managing multiple business locations, providing a centralized view and control over their clients’ online reputations.

8. Podium


Image Credits: Podium

Podium is an all-in-one lead conversion and communication platform. It grows local businesses by leveraging the power of text messaging. Podium integrates seamlessly with existing tools and harnesses AI to streamline operations and enhance customer interactions.

Key Features

  • Automated Review Requests: Simplifies the process of gathering customer reviews to enhance online presence and reputation.
  • Unified Inbox for Lead Management: Centralizes communications, making managing leads and customer inquiries easier from a single platform.
  • Payment Collection via Text: Offers a convenient solution for businesses to get paid directly through text messages, facilitating smoother transactions.
  • Text Marketing Campaigns: Enables businesses to engage customers with targeted text marketing campaigns, promoting long-term retention and loyalty.
  • Phone System and VoIP Solutions: Integrates phone services into the platform for comprehensive communication solutions.

Podium positions itself as a holistic solution to optimize the entire customer journey, from initial consideration and review management to lead handling and ongoing engagement through text marketing.

9. Review Wave


Image Credits: Review Wave

Review Wave is a review management software for the healthcare industry. It focuses on boosting the online reputation of healthcare practices through effective reputation management strategies. This platform increases online reviews, retention, and referrals, primarily serving professionals such as chiropractors, optometrists, dentists, audiologists, veterinarians, and orthodontists.

Key Features

  • Enhanced Patient Attraction: Helps healthcare practices attract new patients consistently and elevate their online reputation by showcasing positive patient feedback.
  • SEO Improvement: Leverages stellar reviews to enhance the practice’s SEO performance, propelling it to the top of search results and increasing visibility.
  • Increased Online Rankings: The volume of positive reviews contributes to higher online rankings, leading to more clicks and, subsequently, better rankings.
  • Local Listings Tool: This tool unifies and manages local listings, improving online reputation and practice rankings.
  • Digital Forms Integration: Effortlessly incorporate digital forms into your practice’s website with Review Wave. This streamlines patient information collection and enhances online convenience for staff and patients.

Review Wave transforms the online presence of healthcare practices by leveraging the power of positive patient reviews. It aims to attract more patients, improve SEO performance, and enhance overall practice credibility.

10. SiteJabber


Image Credits: SiteJabber

SiteJabber, operating under its brand, Jabio, is a comprehensive platform designed to enhance business reputation through genuine customer reviews. This AI-driven platform equips businesses of all sizes across various industries. It offers tools to manage their online presence effectively, fostering growth and increased visibility.

Key Features

  • Automatic Review Requests: Automates the process of collecting customer reviews, simplifying feedback collection.
  • Marketing Tools and Social Media Sharing: Offers marketing and social sharing tools to highlight positive feedback and boost a brand’s reputation.
  • Review Management: Monitor and address both positive and negative feedback, ensuring a balanced online image.
  • Multiple Display Options: Features versatile review widgets for displaying reviews on website product pages, during checkout, within advertising campaigns, and more. This enhances credibility and conversion at various touchpoints.
  • SEO Boosting: Hosts company listing pages on the high-traffic Sitejabber site, improving SEO through gathered and displayed reviews.

Sitejabber (Jabio) offers robust features to expand visibility, attract more buyers, and drive business expansion.

11. pulseM


Image Credits: pulseM

pulseM is a specialized review management and online reputation platform for home services businesses. It streamlines generating reviews, managing online reputation, and real-time customer issue resolution via its advanced field management software. This combination aims to enhance customer experiences and foster deeper loyalty.

Key features

  • Automated Review Generation: Simplifies collecting customer feedback, enhancing the volume and frequency of reviews.
  • Real-Time Customer Engagement: Offers tools for addressing customer issues immediately, improving service quality and customer satisfaction.
  • Review Velocity Tracking: Monitors the rate at which reviews are received, following a 7-day cycle to compare performance against competitors.
  • Review Monetization: Measures the organic business growth attributed to referral traffic from reviews, indicating the ROI of reputation management efforts.

Choosing the Right Alternative

Choosing the right alternative is crucial for businesses looking to enhance their online reputation and streamline customer interactions. DemandHub emerges as a top contender, especially for local businesses seeking a comprehensive solution beyond mere review management.

Here’s a guide to help you select the best platform, considering business size, customer engagement strategies, and integration capabilities.

For Small to Medium-Sized Businesses (SMBs)

  • User-Friendliness: Small businesses often lack dedicated IT support, making DemandHub’s intuitive interface and ease of use a significant advantage.
  • Affordability: DemandHub offers competitive pricing with a free trial, allowing businesses to explore features without an immediate financial commitment.
  • Integrated Suite: With tools for review generation, text marketing, and online scheduling, DemandHub provides an all-in-one solution, reducing the need for multiple platforms.

For Enterprises

  • Scalability: DemandHub’s ability to manage customer interactions across multiple locations makes it ideal for larger businesses with more complex needs.
  • Customization: The platform’s flexible customization options cater to the diverse requirements of large enterprises.
  • Integration Capabilities: DemandHub’s extensive integration with existing systems ensures businesses can maintain a seamless workflow across their tech stack.

Customer Engagement Strategies

  • Direct Communication: Platforms like DemandHub offer web chat, text marketing, and automated review requests, which are essential for businesses prioritizing direct engagement and real-time responses.
  • Online Reputation Management: DemandHub helps businesses build and maintain a solid online presence. Its robust reputation management system and AI-enhanced responses ensure consistent quality in customer interactions.

Integration Capabilities

  • Ease of Integration: DemandHub’s seamless integration with existing business systems minimizes disruptions and simplifies the transition to a new platform.
  • Comprehensive Support: Businesses with complex operational needs should look for platforms offering extensive support and training to leverage all available features effectively.

Decision Factors

  • Identify Your Needs: Assess whether your priority is review management, customer communication, lead management, or all of the above.
  • Consider Your Customer Base: Choose a platform that aligns with your customer’s preferred communication channels and engagement methods.
  • Evaluate Integration Needs: Ensure the platform you choose can integrate smoothly with your current systems to avoid operational hiccups.

DemandHub stands out as a versatile and user-friendly alternative to It’s especially suited for businesses that value integrated customer engagement tools and straightforward usability.

Its focus on automation, a robust support system, and flexible customization options make it a compelling choice for businesses aiming to enhance their digital footprint and customer satisfaction.

Get a free trial or demo to see how DemandHub can help you grow your business automatically.

Frequently Asked Questions about Alternatives

Why Consider Alternatives to

Alternatives to are considered when businesses seek different features, pricing models, or user experiences that better align with their specific needs. This could be due to high costs, platform complexity, a desire for more control over review management, or more personalized customer support.

What Features Are Important in a Alternative?

Essential features of a alternative include:

  • user-friendly interfaces,
  • cost-effectiveness,
  • comprehensive review management capabilities,
  • automated review collection,
  • multi-channel customer engagement tools (such as web chat and text marketing),
  • integration capabilities with other business systems, and
  • robust customer support.

Can Small Businesses Find Affordable Alternatives?

Yes, small businesses can find affordable alternatives. Many platforms offer scalable pricing plans, free trials, and essential features at lower costs, like DemandHub, making them accessible for smaller budgets. It’s necessary to assess the specific needs of your business and compare options to find a solution that offers the best value.

Business growth begins here.
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