Top 8 NexHealth Alternatives for Healthcare Practices in 2025

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Looking to switch from NexHealth or explore other options? Whether you are facing high pricing, limited features, or need better support for automation, this article covers the 8 best NexHealth alternatives for healthcare practices.

NexHealth is widely used for scheduling, patient communication, and integrations but it may not fit for every business’ needs. This is why many clinics, dentists, and chiropractors are turning to platforms that offer more flexibility, better pricing, or built-in AI tools.

In this article, I will break down the top 8 alternatives to NexHealth that are ranging from all-in-one practice management platforms to tools focused on reviews, reminders, and AI-powered communication.

Before we explore the alternatives, let’s briefly review what NexHealth does and why practices look for alternatives.

What is NexHealth?

NexHealth is a patient experience platform that helps healthcare practices automate bookings, reminders, payments, and reviews. The tool is designed to cut down admin work and improve patient communication.

Patients can book online, get automated reminders, complete digital forms, and pay, all synced directly with your EHR. The platform supports insurance checks and post-visit review requests. It also integrates with many practice management systems through its real-time “Synchronizer.”

While it is the best fit for some, others find it expensive or lacking in flexibility when looking for more AI-powered features or custom workflows.

NexHealth Features

• Online Scheduling: Let patients book appointments anytime without calling.
• Automated Reminders: Reduce no-shows with text and email reminders.
• Two-Way Messaging: Chat with patients securely and in real time.
• Digital Forms: Collect medical forms online and sync them to your EHR.
• Payments: Accept and track payments digitally.
• Review Requests: Ask for reviews after visits to build your online reputation.
• Insurance Verification: Check coverage before appointments.
• Integration: Syncs with popular systems using NexHealth’s real-time Synchronizer.

NexHealth Pros & Cons

To give you a clear and honest picture, I have gathered these pros and cons based on real user feedback from G2, Capterra, Trustpilot, and GetApp.

Positive and Negative NexHealth Reviews [REAL Customer’s Feedback]

After reading lots of reviews on G2, Capterra, Trustpilot, and other platforms, a few patterns stood out. Like any software, NexHealth has its strengths but it also comes with trade-offs that may not work for every practice. Here is what people are saying:

Note: All the reviews are from 2025.

✅ Positive Feedback

1. “It helps us connect our patients to our schedule and makes it easy to contact them.” - G2 (source)

2. “Forms scanned into the document center automatically this has saved the office time and money. Like they added a texting feature for people who are not patients” - Capterra (source)

❌ Negative Feedback

1. “We have used Nexhealth for the past year. When it works, it works well. However, the service is down for several weeks every two months. This is frustrating, and customer service is very slow to fix the issue.” - TrustPilot (source)

2. “NexHealth Review – A Warning to Other Practices” - Capterra (source)

3. “The platform is hard to use. Have to click on multiple tabs to manual sync forms and check which forms/messages were sent. When you reschedule an appointment, a new message is NOT generated- this is EXTREMELY inconvenient and makes a TON of extra work. We have to use MANY work-arounds to make this software usable.” - G2 (source)

The tool has 4.7 star ratings on Caperra while G2 and Trustpilot has 4.8 and 3 stars, respectively.

Why People Look for NexHealth Alternatives

1. Pricing is seen as steep: NexHealth’s pricing is high. Small and solo practices often feel the cost is not justified given their tighter budgets.

2. Limited customization and workflow flexibility: Certain integrations or workflows are a bit rigid. They change workflow and functionality on the fly… expect the office to adapt. Users want more control over booking links, form statuses, and messaging workflows.

3. Support delays and limited hours: Limited support hours… west coast centric mentality. Occasional delays in customer support response times. Some East Coast or international practices find support availability frustrating.

4. Performance issues and glitches: Platform is slow and difficult to use. If it is broken on our schedule… we have to manually remove them. Certain workflows, like scheduling sync, can lag or require manual fixes.

5. Inflexible billing features: Does not allow patients to make partial payments unless the balance is over $1,000. This billing limitation has been a deal-breaker for some practices.

Let’s now explore the top 8 NexHealth alternatives for patient acquisition and practice growth.

Top 8 NexHealth Alternatives for Healthcare Practices in 2025

NexHealth is not a one-size-fits-all solution. If you are looking for better pricing, more flexibility, or smarter automation, there are plenty of platforms that can do the job. Here are 8 trusted alternatives used by dentists, chiropractors, physiotherapists, and other healthcare professionals, each offers something unique depending on your needs.

1. DemandHub | DemandHub vs NexHealth

What it does:

DemandHub is an all-in-one patient communication and reputation management platform built for healthcare practices. It helps you manage everything from online scheduling and automated reminders to reviews, payments, and AI-powered texting - all from one place.

Best for:

Dental, chiropractic, physiotherapy, and multi-location practices looking for a modern, AI-powered alternative to NexHealth.

Key Features:

• AI Suite: Automate front-desk tasks like reactivation, reviews, and lead follow-ups
• One Inbox: Centralized chat hub for SMS, Web Chat, Google, Facebook, and Instagram
• Web Chat: Convert website visitors into leads even after they leave your site
• Re-Engagements AI: Bring back lost or inactive customers with automated recall campaigns
• Online Scheduling: Let customers book appointments straight from your site
• Payments: Request and receive payments via text
• AI Reviews: Get more Google and Facebook reviews through automated SMS
• Team Chat & Lead Manager: Internal collaboration + smart lead assignment
• Insights & Benchmarking: Track ROI, review growth, and lead response performance

Pricing:

Starts at $59/month, with flexible plans depending on features and size of your practice.

REAL Customer Reviews:

Here is what people say about DemandHub.

“We love that the chatbot converts to text message so our clients do not need to stay on our website in order to chat or book an appointment with us.” - Wendy Y. - Director of Operations - Mental Health Care - Capterra (source)

“If you’re a JaneApp user, there’s no other reputation management software I felt was most advantageous. I’ve looked at all the competitors, in fact, I had a trial with a direct competitor who tried to strong-arm me into a year-long contract after canceling within the guidelines of their offer. DemandHub was who I pivoted to afterwards and they were not only patient with me while I was getting charged 450+ dollars from the other company for two months but they also helped me navigate the process of canceling with the other group. DemandHub has all the tools you need and it’s very easy to use. I use it all the time to communicate with clients and respond to reviews.” - Jesse R. - Small-Business Owner - G2 (source)

2. Solutionreach | Solutionreach vs NexHealth

What it does:
Solutionreach is a cloud-based patient relationship management platform designed to improve how practices communicate with patients, before, during, and after appointments. It helps automate routine outreach like reminders, surveys, and newsletters, all while aiming to reduce no-shows and keep patients engaged.

Best for:
Large or mid-sized healthcare practices that want robust communication tools, reputation management, and patient education features in one place.

Key features:

• Automated appointment reminders and confirmations
• Two-way texting with patients
• Digital intake forms and mobile check-in
• Patient satisfaction surveys
• Email newsletters and recall campaigns
• Reputation management and online review collection
• Patient portal for education and communication

Pricing:

Pricing is not listed publicly. You will need to book a demo to get a customized quote, but many users report it starts around $300 to $400/month, depending on the features and practice size.

REAL Customer Reviews:

Here is what people say about Solutionreach.

“They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company.” - Verified User in Hospital & Health Care - G2 (source)

“Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us the same day and he failed to do so.” - Robert L. - Dentist - Hospital & Health Care - Capterra (source)

Related: Top Solutionreach Alternatives for Your Business in 2025

3. Weave | Weave vs NexHealth

What it does:
Weave is a communication platform built for healthcare practices, combining phone, texting, reviews, payments, scheduling, and AI-powered automation in a single interface. It helps practices attract new patients, improve efficiency, and boost case acceptance rates through intelligent tools like call intelligence, missed-call texts, and AI-generated responses.

Best For:
Dental and medical practices that want a modern VoIP phone system combined with AI tools for messaging, payments, and patient engagement.

Key Features:

• VoIP phone system with call tracking and call recording
• Two-way texting and team messaging
• Missed call text auto-responder
• Online scheduling and smart appointment reminders
• Payment requests via text
• Google review generation tools
• Digital forms and patient profiles

Pricing:

Starts around $399/month for core features, but pricing varies depending on your practice size and optional add-ons. A demo is required for custom quotes.

REAL Customer Review:

Here is what people say about Weave.

“Weave has a great feature that can be easily understood and can be easily navigated without a step by step instruction. The features are friendly to a person who is not techy.” - trisha c. - Admin and billing officer - G2 (source)

“Disappointing and unprofessional way to handle customers.” - Diane A. - Front Desk Coordinator - Health, Wellness and Fitness - Capterra (source)

Related: Top Weave Alternatives for Your Business in 2025

4. Doctible | Doctible vs NexHealth

What it does:
Doctible is a patient communication and reputation management platform designed to help healthcare practices attract new patients and keep current ones engaged. From automated messaging to scheduling and reviews, it’s built to simplify front-desk operations and improve the patient experience.

Best for:

Private practices and small to mid-sized healthcare clinics looking for an affordable and easy-to-use tool for communication, reminders, and reputation management.

Key features:

• Automated appointment reminders and confirmations
• Two-way texting with patients
• Online scheduling and digital intake forms
• Website pop-up widget for lead capture
• Review generation and reputation tracking
• Missed call text-back and voicemail-to-text
• Net Promoter Score (NPS) surveys

Pricing:
Doctible does not list pricing publicly, but based on user reviews, plans generally start around $250 - $300/month, depending on selected features and practice size. A demo is required to get a personalized quote.

REAL Customer Review:

Here is what people say about Doctible.

“Don’t sign the contract. Underwhelmed with the entire experience. I would not recommend it.” - Mark M. - chiropractor - Alternative Medicine - Capterra (source)

“Easy to use! Doctible has a very user-friendly platform.” - Andrew D. - Office Manager - G2 (source)

Related: Top Doctible Alternatives for Your Business in 2025

5. SimplePractice | SimplePractice vs NexHealth

What it does:
SimplePractice is a practice management platform built for health and wellness professionals, offering tools for scheduling, documentation, client communication, and billing. While it’s especially popular with therapists and solo providers, it’s also used by small medical and wellness clinics looking for a clean, all-in-one system.

Best for:
Therapists, counselors, solo practitioners, and small wellness or healthcare practices that want an easy-to-use platform with built-in telehealth, billing, and client messaging.

Key features:

• Online booking and appointment management
• Automated appointment reminders
• Secure client portal and paperless intake forms
• HIPAA-compliant messaging and file sharing
• Telehealth (video sessions)
• Credit card processing and insurance billing
• Customizable SOAP notes and documentation

Pricing:
Starts at $29/month for solo providers, with group practice plans starting at $99/month. Offers a 30-day free trial.

REAL Customer Review:

Here is what people say about SimplePractice.

“Charged me” - then said I was “at risk”, terminated with no refund! So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was “under review”, and today we got notified that our account was being terminated with no refund. These people didn’t even give an explanation.” - Byron Miller - Trustpilot (source)

“Many Pros But more Cons .I had it for 3 years and everything started well. At the time, I was running an all-virtual private practice and it became very frustrating very fast, and I ended up resorting to Google Meets on a constant basis as a backup. The high subscription ultimately ended up becoming a financial strain.” - Greg L. - Owner-Therapist - Health, Wellness and Fitness - Capterra (source)

6. Luma Health | Luma Health vs NexHealth

What it does:
Luma Health is a patient engagement platform that helps clinics automate outreach, fill schedules faster, and respond to patient needs in real time. It’s built to reduce no-shows, manage cancellations, and help practices get more value out of every provider’s schedule.

Best for:
Mid-sized to large healthcare organizations, hospitals, or multi-specialty clinics that want to streamline patient access, scheduling, and feedback collection.

Key features:

• Smart appointment scheduling and rescheduling
• Waitlist automation to fill cancellations instantly
• Two-way text messaging and patient reminders
• Digital intake forms and consent collection
• Real-time patient satisfaction feedback
• Referral management and EHR integrations
• Broadcast messaging for group alerts or updates

Pricing:
Luma Health doesn’t offer public pricing. It typically provides custom quotes after a demo, with pricing varying based on organization size and features used.

REAL Customer Review:

Here is what people say about Luma Health.

“It’s easy to use for any user whether they have experience with technology or not” - Kayla B. - Administrator - Medical Practice - Capterra (source)

“It isn’t very user convenient .Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you have to constantly check and refresh.” - Jesseca h. - G2 (source)

Related: Top Luma Health Alternatives for Your Business in 2025

7. Tebra | Tebra vs NexHealth

What it does:

Tebra is an all-in-one platform that combines Kareo’s clinical and billing tools with PatientPop’s patient acquisition and engagement features. It helps healthcare providers manage the entire patient journey. From marketing and scheduling to billing and care delivery in one streamlined system.

Best for:

Independent practices and small medical groups that want both practice management and patient experience tools bundled into one platform.

Key features:

• Online scheduling and appointment reminders
• Custom healthcare websites and SEO tools
• Automated review requests and reputation management
• Digital intake forms and patient portal
• Insurance eligibility checks and billing
• EHR and telehealth integration (via Kareo)
• Analytics dashboard for performance tracking

Pricing:

Tebra does not list pricing publicly. Plans are custom-quoted after a demo, but according to users, it often starts around $300 - $500/month depending on features and practice type.

REAL Customer Review:

Here is what people say about Tebra.

“I am really overwhelmed with all of the new ideas and products that are introduced on a daily basis! But, I changed companies and I had to learn new software! I AM pleased to say that this was way better than I expected. And it did not take forever to get it either! I also love that there are supporters that meet with me via video chat…live, person to person! And the updates are easy to bear. Whew! This was a load off!” - Alva P. - Clinician/LCSW - G2 (source)

“BUYER BEWARE: NOT FIT FOR SMALL OR LARGE MEDICAL PRACTICES! Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful, and there was never any attempt to ask why I was leaving—because the issues are well known, and they simply don’t care to address them. The lack of accountability and functionality made staying unsustainable, and moving on was the best decision.” - Paula B. - PMHNP - Health, Wellness and Fitness - Capterra (source)

Related: Top Tebra Alternatives for Your Business in 2025

8. Yapi | Yapi vs NexHealth

What it does:
YAPI is a patient communication and paperless forms platform made specifically for dental practices. It helps automate patient intake, send reminders, manage reviews, and streamline front-desk workflows without switching from your existing dental software.

Best for:
Dental practices that want a HIPAA-compliant way to go paperless, improve patient engagement, and manage reviews without replacing their current practice management software.

Key features:

• Digital forms and paperless check-in
• Automated appointment reminders and confirmations
• Two-way texting with patients
• In-office iPad app for real-time intake
• Online review requests and tracking
• Recall reminders for reactivation
• Works with Dentrix, Open Dental, Eaglesoft, and more

Pricing:
YAPI pricing is not listed on the site. Based on user feedback, it typically starts around $200 - $300/month, depending on practice size and features.

REAL Customer Review:

Here is what people say about Yapi.

“Doesn’t integrate with Dentrix! Pain in the neck. I’m paying more for my new service but don’t even mind.” - Anna G. - Health, Wellness and Fitness - GetApp (source)

“Yapi was easy to install and learn how to use. We use it every day to confirm our patient’s appointments and communicate with them. We make far fewer calls now. Even out patients like it!” - Charlottte R. - Manager Medical Practice - Capterra (source)

Related: Top YAPI Alternatives for Your Business in 2025

Which NexHealth Alternative Is Right for You?

If you are searching for a powerful, all-in-one alternative to NexHealth, DemandHub is a top contender especially for practices that want to simplify communication, grow their online reputation, and reduce no-shows.

Unlike many platforms that focus on just one area, DemandHub brings everything into one place. To name a few: lead management, automated texting, scheduling, automated reviews, payments, and more. One standout feature? The unified inbox. It lets you see and respond to messages, reviews, and appointment requests all in one view.

Practices love how easy it is to use, and the support team is known for helping you get up and running quickly. Whether you are a dental clinic, chiropractic office, or physiotherapy practice, DemandHub helps you attract new patients and keep them engaged.

How to Switch from NexHealth to DemandHub

Switching platforms might sound overwhelming, but with the right support, it can be smooth and stress-free. Here is how the transition from NexHealth to DemandHub typically works:

1. Book a Free Demo

Start by scheduling a personalized demo with the DemandHub team. The team will walk you through the platform, answer your questions, and show how it fits your workflow better than NexHealth.

2. Get a Customized Setup Plan

Once you decide to make the move, DemandHub creates a tailored onboarding plan for your practice. This includes setting up key features like:

• Online scheduling
• AI-powered texting and reminders
• Review generation links and QR codes
• Payments and digital forms

3. Sync Your Patient Data

DemandHub’s support team can help you migrate key data (like contacts, appointments, or review history) depending on what NexHealth allows for export. They will ensure nothing critical is lost.

4. Train Your Team (That’s Quick!)

Because DemandHub is easy to use, most teams get up and running in just a few hours. You will get access to training resources and live support during your first few weeks.

5. Go Live and Start Automating

Once everything is set, you can go live with DemandHub and start reducing no-shows, collecting more reviews, and streamlining communication from day one.

Thinking about making the switch?

Book your free DemandHub demo and see how it compares to NexHealth for your practice.