Top 8 Luma Health Alternatives & Competitors in 2025

Over the past year, I have noticed more clinics and healthcare providers raise concerns about Luma Health’s high price, customization limits, and the learning curve for new teams. Because of these challenges, more practices are now searching for Luma Health alternatives to get better support, easier onboarding, and smarter AI-powered tools.

In this article, I will compare the top eight Luma Health competitors to help you find the best fit for your workflow, budget, and growth goals. Let’s start with a quick look at what Luma Health is all about.

What is Luma Health?

Luma Health is an AI-powered Patient Success Platform designed to connect healthcare organizations and patients, making every step of the healthcare journey easier and more efficient. From online scheduling to intake forms, reminders, payments, and insurance verification, Luma aims to eliminate manual work and get patients the care they need faster.

The platform stands out for its deep EHR integrations, broad feature set, and focus on removing communication bottlenecks for staff and patients. Luma is trusted by over 650 healthcare organizations across the US, Canada, and the UK.

Luma Health Features

While visiting their product page, I have seen multiple features that they offer. To start with:

• Schedule patient appointment from anywhere (Google, website, AI voice, SMS)
• Automated reminders and recalls (SMS, voice, chatbot)
• Digital intake forms and eligibility verification
• Patient communication tools (broadcast, two-way messaging)
• Payments and financials
• Waitlists, referrals, and feedback management
• EHR integrations (Epic, Oracle Health, MEDITECH, NextGen, and more)
• AI-powered Spark features for workflow automation

Luma Health Pros & Cons

Luma Health Pros

👍Comprehensive, all-in-one patient engagement platform

👍Advanced AI tools and automation

👍Deep, seamless EHR integrations

👍Reduces manual staff work and increases revenue

Luma Health Cons

👎The pricing is not transparent; must request a quote

👎It can be complex to implement for small teams

👎Some users report the onboarding process can take time

Positive and Negative Luma Health Reviews (Real Customer Feedback)

Here is what actual users say on G2, Capterra, and Trustpilot:

✅ Positive Feedback:

1. “I wished the information in the insight center (reports) was a bit more clear on where data is being pulled. But this is a newer feature so it can only improve over time.” - G2 (source)
2. “It was a pity that patients could not change their appointments. There were times when I couldn’t get the alarm right away.” - Capterra (source)

❌ Negative Feedback:

1. “Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you hve to constantly check and refresh” - G2 (source)
2. “The customer service support was very very slow at answering me back with questions I had about something” - Capterra (source)

Why Look for Luma Health Alternatives?

Even with Luma Health’s impressive feature set, some practices seek alternatives due to:

• Budget limitations or unclear pricing
• A need for more flexibility or customization
• Desire for quicker onboarding and more personal support
• Missing features like integrated payments, telehealth, or marketing tools
• Better review generation or communication capabilities from competing platforms

If you have outgrown Luma Health, or want to see how other solutions compare, you are not alone. Hundreds of healthcare teams explore options each month.

Top 8 Luma Health Alternatives & Competitors for 2025

Here are the best Luma Health competitors, carefully chosen for their features, pricing, user experience, and proven value for clinics.

For each, you will find a summary, best fit, features, pros and cons, pricing info, and a real customer review from third party sites like G2, Capterra, Gartner and Trustpilot.

1. DemandHub | DemandHub vs Luma Health

What it does:
DemandHub is an AI-powered platform that helps healthcare practices grow by using automation to boost website leads, book more appointments, get more 5-star reviews, and simplify payments and texting. This all can be done from asingle, unified inbox.

Best for:
Healthcare practices or Clinics that want to generate more reviews, powerful business texting, and scheduling. This tool can do all.

Key Features:

• Unified inbox for SMS, Google, Facebook, Instagram, email, and web chat
• Automated review requests and reputation management
• Online scheduling and web chat for lead capture
• Text-to-pay and digital payment requests
• Team chat and lead management dashboard
• Actionable analytics for practice growth

Pricing:
Starts at $59/month (as of July 2025), with tiered options by practice size.

REAL Customer Review:

Here is what people say about DemandHub.

“Easy UI to navigate and no repeating calls to upsell on different packages! Having the chat support available is great as well.” - Verified User - G2 (source)

“Great customer experience and they were very patient with walking me through the onboarding process and usage. Has all the tools I need” - Jesse R. - Owner - Head Clinician Medical Practice - Capterra (source)

2. Solutionreach | Solutionreach vs Luma Health

What it does:
Solutionreach is a customizable patient engagement and retention platform designed to automate reminders, manage digital forms, process payments, and improve patient communications.

Best for:
Healthcare practices and enterprise groups seeking robust automation, surveys, and a proven track record in patient engagement.

Key Features:

• Automated appointment reminders and two-way texting
• Batch messaging and online scheduling
• Payment processing and mobile app
• Patient surveys and reputation management
• Video telehealth and secure document sharing
• Recall and advanced educational campaigns

Pricing:
Custom quotes (expect mid to premium range; contact sales for details)

REAL Customer Review:

Here is what people say about Solutionreach.

“They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company.” - Verified User in Hospital & Health Care - G2 (source)

“Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us the same day and he failed to do so.” - Robert L. - Dentist - Hospital & Health Care - Capterra (source)

3. NexHealth | NexHealth vs Luma Health

What it does:
NexHealth is a modern patient experience platform that automates every step of the patient journey, from booking to forms, reminders, messaging, payments, and insurance verification with real-time EHR integration.

Best for:
Practices that want rapid setup, seamless practice management system sync, and a simple, clean interface.

Key Features:

• Real-time scheduling, reminders, and online booking
• Digital forms synced to your system
• Automated insurance eligibility verification
• Payment collection and reminders
• Review requests and marketing campaigns
• Proprietary “Synchronizer” for instant EHR integration

Pricing:
Contact sales for up-to-date quotes

REAL Customer Review:

Here is what people say about NexHealth.

“Nexhealth was super helpful and makes things very easy and seamless. I would recommend this to colleagues.” - Cambri w. - Medical Receptionist - G2 (source)

“We initially met with a NexHealth salesperson and were excited about the features, which seemed like a great fit for our practice. We waited a week to meet with their engineer, [sensitive content hidden], to discuss our specific needs. During that meeting, we discovered that their financial feature does not allow patients to make partial payments unless the balance is over $1,000 -an immediate dealbreaker for our workflow. We clearly informed [sensitive content hidden], and subsequently the NexHealth team, that the software would not meet our needs. Over the next three weeks, we repeatedly requested a refund. Instead, we were strung along by [sensitive content hidden], their Client Retention Manager. His solution? To schedule another meeting - this time with their engineering team -so they could better understand why their product didn’t work for us. As much as I appreciate the gesture, asking an already overwhelmed office manager to help troubleshoot their product limitations is simply not practical. [sensitive content hidden] framed it as an “honor” to be asked, which felt disingenuous. Now, three weeks later, they not only refuse to refund our initial payment, but intend to charge us two more times - citing the three-month contract we agreed to. While we were aware of the contract term, we could not have known at the outset that their software would lack a critical function our practice requires. We identified this issue immediately -before any implementation work began -and informed their team. The honorable course of action would have been to release us from the contract under these circumstances. Their refusal to do so, and their intention to charge us for services we cannot use, is both disappointing and, frankly, dishonorable. I do not recommend NexHeath, and I would avoid them at all costs.” - Ahava L. - Managing Co-Founder - Medical Practice - Capterra (source)

4. Weave | Weave vs Luma Health

What it does:
Weave combines a world-class phone system with AI-powered messaging, reviews, payments, and analytics. The platform offers unified and modern patient communications.

Best for:
Healthcare and dental practices that want phone, texting, payments, and reviews on one easy platform.

Key Features:

• Unified phones, texting, and reminders
• AI-powered review management and call analytics
• Digital forms, payment processing, and online scheduling
• Built-in team chat and mobile app

Pricing:
Starts at ~$399/month (mid-2025, may vary by plan/features)

REAL Customer Review:

Here is what people say about Weave.

“Weave has a great feature that can be easily understood and can be easily navigated without a step by step instruction. The features are friendly to a person who is not techy.” - trisha c. - Admin and billing officer - G2 (source)

“Disappointing and unprofessional way to handle customers.” - Diane A. - Front Desk Coordinator - Health, Wellness and Fitness - Capterra (source)

5. Doctible | Doctible vs Luma Health

What it does:
Doctible is a patient engagement solution focus to automate communication, reviews, digital forms, and appointment scheduling to make every patient interaction smooth for both staff and patients.

Best for:
Small to mid-sized practices that want affordable, user-friendly tools and fast onboarding.

Key Features:

• Two-way texting, reminders, and patient recall
• Automated waitlist to fill last-minute cancellations
• Smart scheduler for website bookings
• Digital intake and consent forms
• Review generation and feedback management
• PMS/EHR integrations

Pricing:
Gold plan at $199/month; Gold Plus $299/month (annual); custom pricing for Platinum plan

REAL Customer Review:

Here is what people say about Doctible.

“Don’t sign the contract. Underwhelmed with the entire experience. I would not recommend it.” - Mark M. - chiropractor - Alternative Medicine - Capterra (source)

“Easy to use! Doctible has a very user-friendly platform.” - Andrew D. - Office Manager - G2 (source)

6. SimplePractice | SimplePractice vs Luma Health

What it does:
SimplePractice is an all-in-one practice management software designed for behavioral health, therapy, and wellness providers. The tool offers everything from scheduling and billing to telehealth and secure documentation.

Best for:
Therapists, counselors, speech-language pathologists, and solo or small group practices.

Key Features:

• Scheduling, billing, and insurance tools
• Integrated telehealth and AI-powered session notes
• Online intake and secure documentation
• Client portal and appointment reminders
• HIPAA, HITRUST, and PCI compliance

Pricing:
Starts at $39/month for solo practitioners (2025)

REAL Customer Review:

Here is what people say about SimplePractice.

“Charged me - then said I was “risk”, terminated with no refund! So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was “under review”, and today we got notified that our account was being terminated with no refund. These people didn’t even give an explanation.” - Byron Miller - Trustpilot (source)

“Many Pros But more Cons .I had it for 3 years and everything started well. At the time, I was running an all-virtual private practice and it became very frustrating very fast, and I ended up resorting to Google Meets on a constant basis as a backup. The high subscription ultimately ended up becoming a financial strain.” - Greg L. - Owner-Therapist - Health, Wellness and Fitness - Capterra (source)

7. Tebra | Tebra vs Luma Health

What it does:
Tebra offers a fully integrated EHR+ platform that connects care delivery, billing, scheduling, patient communication, and online reputation. All in one place, powered by automation and AI.

Best for:
Multi-specialty practices and clinics that want a complete, scalable practice management solution.

Key Features:

• EHR, billing, and scheduling in one login
• Smart scheduling and digital intake
• Review and reputation management
• Automated billing and claims
• HIPAA-compliant, secure by design
• Rapid onboarding and data migration

Pricing:
Starts at ~$125/month per provider (2025)

REAL Customer Review:

Here is what people say about Tebra.

“I am really overwhelmed with all of the new ideas and products that are introduced on a daily basis! But, I changed companies and I had to learn new software! I AM pleased to say that this was way better than I expected. And it did not take forever to get it either! I also love that there are supporters that meet with me via video chat…live, person to person! And the updates are easy to bear. Whew! This was a load off!” - Alva P. - Clinician/LCSW - G2 (source)

“BUYER BEWARE: NOT FIT FOR SMALL OR LARGE MEDICAL PRACTICES! Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful, and there was never any attempt to ask why I was leaving—because the issues are well known, and they simply don’t care to address them. The lack of accountability and functionality made staying unsustainable, and moving on was the best decision.” - Paula B. - PMHNP - Health, Wellness and Fitness - Capterra (source)

8. Yapi | Yapi vs Luma Health

What it does:
Yapi is dental software designed for the entire patient journey. The tool can streamline forms, reminders, reviews, scheduling, and intra-office communication.

Best for:
Only Dental practices who want automation for every step, from insurance verification to online reviews.

Key Features:

• Online scheduling and digital forms
• Appointment reminders via text and email
• Automated review requests
• Intra-office chat and alerts
• Insurance verification

Pricing:
Starts at $100/month (2025)

REAL Customer Review:

Here is what people say about Yapi.

“Doesn’t integrate with Dentrix! Pain in the neck. I’m paying more for my new service but don’t even mind.” - Anna G. - Health, Wellness and Fitness - GetApp (source)

“Yapi was easy to install and learn how to use. We use it every day to confirm our patient’s appointments and communicate with them. We make far fewer calls now. Even out patients like it!” - Charlotte R. - Manager Medical Practice - Capterra (source)

Which Luma Health Alternative Is Right for You?

Your best pick depends on your size, specialty, and goals:

• Review automation and unified text messaging: DemandHub or Doctible
• All-in-one EHR+ management: DemandHub, Tebra or Solutionreach
• Rapid setup, clean interface: DemandHub, NexHealth or SimplePractice
• Dental automation: DemandHub, Yapi or Weave

Write down your must-have features, set up demos, and ask each vendor how they support data migration, onboarding, and ongoing support. The best fit will save your team time and improve your patient experience from day one.

How to Switch from Luma Health to DemandHub?

1. Book a free demo: Contact your chosen platform for a personalized walkthrough.

2. Get a setup plan: Discuss data migration and custom features.

3. Sync your patient data: Confirm how to transfer appointments, records, and contacts.

4. Train your team: Take advantage of onboarding support and resources.

5. Go live and start automation: Test reminders, forms, and feedback requests.

Conclusion

In order to switch to the right Luma Health alternative, you can review your options. Focus on the features your team needs most, and do not hesitate to try a free demo or trial before you decide. If you are still unsure about the right tool, explore the free trial or get a demo to DemandHub.