The healthcare industry is a hotbed of activity, with millions of patients and providers interacting daily. It is also the most competitive, making it difficult for your practice to stand out from the pack.
To gain traction in this environment, you need a way to get noticed. The ideal way to do that is by getting reviews from those who matter most: your patients.
Reviews are the biggest factor in whether or not a patient will return to your practice or refer you to others. And the best way to get more reviews is to have a strong online presence on healthcare review sites.
Healthcare review sites can help increase your patient base and allow you to reach more patients across multiple platforms. These sites will help you get more eyes on your practice and build trust, along with many other valuable assets that can be used for marketing.
In this article, we will share the top 10 healthcare review sites that will enable you to generate more reviews of your practice online.
Doctor.com is a leading healthcare review site helping patients find the perfect doctor based on their preferences, needs, and location.
You can easily create your profile, update existing profiles and manage your patients through an easy-to-use web application. It gives you the freedom to access your patient data from anywhere.
The platform also allows you to send reminders, create custom surveys, and inform your patients about their care plans and treatment options.
Doctor.com is a reliable source of patient reviews compliant with HIPAA standards. Patients can rate you based on their experiences in the following categories:
Healthgrades is one of the most trusted and popular healthcare review sites, with over 11 million doctor reviews. It offers a wide range of features to help you attract new patients 24/7 and boost your review generation.
The Healthgrades’ data comes from the government’s National Provider Identifier (NPI) Registry, a trusted source that helps patients identify the right doctor.
Patients can find the profiles of every care provider in your practice by location, specialities, and conditions.
Patient’s ratings on Healthgrades depend on multiple factors:
77% of people use Google to start their patient journey. It is the most popular search engine for people looking for healthcare information.
Claim your Google My Business profile and set Google reviews for your dental clinic if you want your practice to grow immensely.
Google reviews appear in both Google Maps and Google Search, making it a powerful tool for increasing your visibility and attracting new patients.
With Google reviews, patients are asked to:
If you need help in creating your Google My Business Profile, read our comprehensive blog for the full step-by-step guide!
Facebook is another powerful platform for promoting healthcare practices, with over 2 billion monthly active users.
People are always looking for local doctors and physicians on Facebook. You will appear at the top of these searches if you have more positive reviews than your competitors.
High ratings on Facebook are a sure way to become a reputable and successful doctor. Encourage your patients to leave detailed reviews about your practice on Facebook, as each review matters.
Wellness.com is a directory of licensed medical professionals allowing patients to access public records and find information about doctors in their area.
In addition to public records, doctors can also write their own bios and upload details about their practices. This allows patients to get a complete picture of a doctor’s background and areas of expertise.
While Wellness.com is free to use, you can pay for a “Featured Page,” which gives your listing priority placement in search results and enables you to remove ads on that page.
Reviews on Wellness.com are anonymous. They are based on a detailed questionnaire assessing various healthcare experience aspects, including service, environment, and staff.
To ensure the authenticity of your listing and prevent others from posing as your practice, Wellness.com provides a “Wellness Verified” widget that you can publish on your website.
This widget links your practice’s website to your Wellness.com listing and vice versa. It shows your potential patients that you care about their well-being.
With over 1.7 Million healthcare providers’ profiles, RateMDs is one of the largest physician rating platforms. Patients can search for doctors by name, speciality, or location.
It allows patients to leave detailed reviews about their experiences with physicians and healthcare providers. This information is invaluable for potential patients as they can make an informed decision before booking an appointment.
Reviews are published anonymously and rated on a scale of one to five in four categories: staff, helpfulness, punctuality, and knowledge.
For instance, patients can rate healthcare practices in four categories: cleanliness, value, services, and facilities. Each review has a rating from terrible to excellent. They can also leave comments up to 50 characters long.
Vitals.com is a great resource for healthcare professionals looking to build a reputation and earn more business. This healthcare review site provides a variety of tools that can help you boost your review generation and attract more patients.
Vitals can access medical board records from all 50 states, federal websites, hospitals, and doctors — plus surveys, business alliances, and third-party affiliates.
The goal is to provide patients with as much information as possible about practice’ specialities, awards, and affiliations.
Reviews on Vitals provide insight into the patient experience and allow you to tailor your strategy accordingly. You can respond to reviews posted on the site after you have claimed your account.
Yes, healthcare professionals are on Yelp too. It is a popular review site, with over 140 million reviews of businesses in more than 30 countries.
Yelp allows patients to search for practices by location and speciality. Healthcare practices can create a free business listing on Yelp and encourage patients to leave reviews there.
Getting reviews on Yelp is great because, according to the HBD study, a one-star increase in Yelp rating leads to a 5-9% increase in revenue.
With a monthly average of 92 million unique mobile users per month, it’s worth claiming your profile here. With a Yelp profile, patients can view basic information about your practice, including your history, photos, videos, services offered, location, hours, and past patient reviews.
Reviews are rated from one to five stars, with “Eek! Methinks not” signifying a poor rating and “Woohoo! As good as it gets.” meaning the best possible review.
You can add Yelp review badges to your website, and get free “Find Us on Yelp” stickers for display in your office. It also allows you to embed your favorite reviews on your social media profiles.
Yelp is built on the natural flow of reviews; however, that doesn’t mean you should sit back idly and let things happen for you. Yelp recommends responding to every review posted and engaging with patients who ask questions through the email feature on Yelp.
ZocDoc is an online service that helps patients find local physicians and book appointments. It allows patients to search for doctors by name, speciality, or location.
The ZocDoc rating system provides potential patients with a comprehensive overview of the services offered by each doctor. Patients can read reviews from real people about their experiences and make informed decisions.
Therefore, having a profile on ZocDoc is a great way to reach new patients and build your online reputation. Make sure you update your profile regularly with accurate information.
Caredash hit a major milestone in 2019 when it reached one million users, and since then, its database of patients has only grown larger.
It is a transparent review platform with reviews and ratings for doctors from real patients who follow their review guidelines.
Caredash makes it easy for patients to find reputable local physicians. Patients can then share their experiences and leave reviews and ratings.
Getting more positive patient reviews is one of the most important things you can do to boost your practice.
Although it may be simple to only focus on getting reviews from one site, you must cast a wider net and get feedback from various healthcare review sites. It will increase your visibility and build trust with potential patients.
Investing time and energy into developing a strong online presence on doctor review sites has many benefits. It increases your visibility on search engine result pages (SERPs) and enables you to get more positive patient reviews. These factors boost your online reputation and help you build patient loyalty.
All of the review sites mentioned above will improve any healthcare practice and clinic reputation. But you can expand your patient base by growing your online reviews ten times with DemandHub.
By leveraging DemandHub, you can manage your online reputation and get more 5-star reviews while responding quickly to patient feedback. So take advantage of the tools available to build trust with your patients and grow your practice tenfold!
Healthcare review sites are important because they provide patients with a platform to share their experiences and feedback about providers. This information can help other patients make informed decisions about their healthcare. These sites also give healthcare providers insight into their strengths and areas for improvement.
Healthcare providers should respond to reviews professionally and empathetically. They must respect patient privacy at all times. Show your gratitude for positive reviews. Address any concerns raised in negative reviews promptly and appropriately. Don’t try to get defensive in case of a 1-star review.
Reviews can make or break a healthcare provider’s reputation. Positive reviews can enhance a physician’s reputation and attract more patients. And negative reviews may deter potential patients. Regularly monitoring and responding to reviews is vital to reputation management for healthcare providers.
Several websites offer hospital reviews, and the “best” can depend on specific needs. However, some widely used platforms include Healthgrades, RateMDs, and U.S. News & World Report’s Best Hospitals rankings. These sites provide a wealth of information, including patient satisfaction ratings and data on hospital safety and procedure volume.
Many trusted health websites provide reliable information. The Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), Mayo Clinic, and WebMD provide credible and comprehensive health information. These sites cover various health topics and provide resources for patients, caregivers, and healthcare professionals.
A medical review thoroughly evaluates a patient’s medical records and health information. It is often conducted by healthcare professionals to ensure the accuracy of diagnoses and treatment appropriateness and to identify potential areas for improvement in patient care.
Here’s an example of a good review for a doctor: “Dr. [Doctor’s Name] is an exceptional healthcare provider. From my first appointment, he made me feel comfortable and listened attentively to all my concerns. He took the time to explain my diagnosis and outlined a treatment plan according to my needs. The staff is also very professional and friendly, making each visit a pleasant experience. I would highly recommend Dr. [Doctor’s Name] to anyone needing a compassionate and knowledgeable physician.”
Yelp can be a helpful platform for reading reviews about doctors. However, approach these reviews with a critical eye. Remember that reviews are subjective and based on individual experiences, which vary greatly. Also, Yelp reviews are not vetted by medical professionals. For comprehensive information about a doctor’s qualifications, it’s best to consult professional medical databases or contact the doctor’s office directly.