Top 9 ChiroTouch Alternatives For Your Business in 2025

Summarize this blog post with:

If you like ChiroTouch for its chiropractic-specific SOAP, scheduling and integrated billing but you’re hitting walls with automation, multi-location workflows, analytics or modern patient communication, you are in good company. Many clinics start with a chiro-first EHR, then later want omnichannel texting, review growth, web-chat-to-SMS, online self-rescheduling and richer reporting without adding more manual work at the front desk.

In this detailed guide, I will walk you through the best ChiroTouch alternatives in 2025, who they are best for and how they differ so you can pick software that fits your workflow.

What is ChiroTouch?

ChiroTouch is an all-in-one, chiropractic-focused EHR and practice management platform. It centralizes day-to-day operations that provides scheduling, SOAP documentation, billing/claims, payments and a patient portal with optional add-ons for reminders, intake and basic patient outreach. Its strength is giving chiropractors ready-made note templates and billing flows that map closely to real clinic life.

ChiroTouch features

• Chiro-specific SOAP & templates: macros, exam findings, care plans and compliant documentation.

• Scheduling & recalls: multi-provider calendars, appointment types and recall tools to keep books full.

• Billing & RCM: eligibility checks, e-claims/ERAs, denials worklists, payments and basic A/R reporting.

• Patient portal & intake: digital forms, document sharing and secure messaging.

• Reminders & 2-way texting (add-ons): confirmations, follow-ups and no-show reduction.

• Integrations & ecosystem: clearinghouses, payments and select third-party tools.

ChiroTouch Pros & Cons

Positive & Negative ChiroTouch Reviews (REAL customer feedback)

While checking the review platforms like G2, Capterra and others, I found out that the platform has mixed reviews. Some of them are mentioned below along with the source for each.

“Very, very, bad. We originally set this up for two clinics paying for additional providers but the billing system is so poor that we elected not to as we are having a lot of trouble getting paid with chirotouch cloud and they won’t let us remove the additional providers that we can’t use. Our company acquired one that was on the server based version of chirotouch, after switching the employees who had been on the server based version for years have almost quite because this product has been so difficult to work with and the customer support and lack of training provided is so bad.” - Capterra

“How they sell it to you. It’s like a car salesperson where they push you into a quick decision to receive any of their discounts. Then they make you sign a contract before you ever get to try out the software in real use. We tried it out for one weekend and it was too much for our simple practice so we tried to cancel our contract. We got no response to our left voice messages and with their chat support just kept hearing we will hear from a manager soon. It took 3 weeks to hear anything and they just said you signed a contract so try us out.” - G2

Why Clinics Look for ChiroTouch Alternatives

• Modern patient engagement needs: Teams want a unified inbox (SMS, Web Chat, Google Business Messages, FB/IG, email), review automation, missed-call textbacks, and text-to-pay capabilities that typically require third-party add-ons.

• Scaling complexity: Multi-provider or multi-location groups outgrow basic calendars and need slot rules, templates by location, centralized permissions, and bulk actions to keep schedules clean.

• Analytics & ownership visibility: Owners ask for deeper BI that goes beyond standard reports.

• Self-service expectations: Patients want online self-scheduling/rescheduling, waitlists, mobile intake and reminders that reduce phone time.

• RCM pressure: As payer mixes change, clinics look for denial worklists, automated dunning, eligibility checks and payment plans tied to reminders and SMS.

• Customization & interoperability: Some teams need more flexible templates or broader integrations with websites/SEO tools, analytics and marketing stacks.

• Change management & cost: Add-on pricing and training time push clinics to compare the total cost of ownership versus lighter EHRs plus a dedicated engagement layer.

Top 9 ChiroTouch Alternatives for 2025

1. DemandHub | DemandHub vs ChiroTouch

What it does:
DemandHub is an AI-powered patient engagement and growth layer that plugs into your existing EHR including ChiroTouch. It centralizes SMS, Web Chat, Google Business Messages, Facebook/Instagram DMs, and email into a unified inbox, then automates reviews, reminders/recalls, reactivation, online scheduling, and text-to-pay, the front-desk and demand-gen gaps most EHRs don’t fully solve.

Best for: Chiropractic teams that want more new patients, faster replies, higher review volume, and fewer no-shows without replacing their EHR.

Key features:

• Unified inbox that has SMS, Web Chat, GBM, FB/IG, email

• AI automations for reviews, recalls/reactivation, and follow-ups

• Web Chat / SMS so conversations continue after visitors leave your site

• Online scheduling + smart reminders

• Text-to-pay for balances, deposits and estimates

• Team chat & lead routing; Insights/ROI dashboards

Pricing: From $59/month.

REAL customer feedback:
Here is what people say about DemandHub:

“Excellent! We want to implement DH into our other websites for other locations as well.” - Capterra

“Easy UI to navigate and no repeating calls to upsell on different packages! Having the chat support available is great as well.” - G2

“Demand hub provides a single point of contact for reaching out users across multiple channels such as Email, Sms, Whatsapp, social media etc. One feature which stands out is asking users to rate our services on google platforms. This has helped us in improving our ratings.” - Gartner

2. ChiroFusion | ChiroFusion vs ChiroTouch

What it does:
ChiroFusion is a chiropractic-focused cloud EHR + practice management suite that streamlines scheduling, SOAP documentation, billing/claims, payments, reminders, and intake in one platform. Its lighter footprint helps single and multi-provider clinics get up and running quickly with chiro-native workflows.

Best for:
Clinics that want a simpler, cloud-first chiro EHR with solid day-to-day operations and minimal IT overhead.

Key features:

• Chiro-specific SOAP with macros, care plans, and quick-pick findings

• Scheduling & recalls with multi-provider calendars

• Billing/RCM: e-claims/ERAs, payment posting, A/R tools

• Digital intake & reminders, 2-way SMS

• Patient portal

Pricing:
Quote-based; generally budget-friendly among chiro EHRs with optional add-ons.

REAL customer feedback:
Here is what people say about ChiroFusion:

“it’s slow on some browsers. I can’t stand the lack of customizing available. The muscles aren’t always organized in logical ways in the SOAP portion. I also don’t like that you have to pay for any type of tech support.” - G2

“Horrible experience. The software isn’t efficient. Data is regularly lost. If you like rewriting your exams and notes and then seeing them disappear only to have to redo them, then this is your software. Their customer support is non-existent. You are on your own if you need support. Don’t expect to get a hold of a human via phone or email. Everything is sent automatically and they don’t return calls.” - Capterra

“The system’s desire to refresh to the top of the screen while approving charges is a bit annoying.” - Software Advice

Related: Top 9 ChiroFusion Software Alternatives For Your Business in 2025

3. Tebra (Kareo + PatientPop) | Tebra vs ChiroTouch

What it does:
Tebra unifies EHR, billing/RCM, and patient-experience/marketing into a single platform, charting, eRx/eLabs, eligibility & claims, online scheduling, automated reminders, reviews & directory listings, website/SEO, text-to-pay, telehealth, and analytics. It’s built to run front office, back office, and growth in one stack.

Best for:
Chiropractic groups that want one vendor for clinical documentation, RCM rigor, and new-patient acquisition especially multi-provider or multi-location practices that need
standardization.

Key features:

• EHR & telehealth with templates, eRx/eLabs

• RCM: eligibility, claim scrubbing, denials worklists, ERAs, A/R tools

• Patient experience/marketing: online booking, reminders, reviews & reputation, directory listings, website builder/SEO

• Payments: text-to-pay, card on file, estimates

• Analytics covering clinical, financial, and marketing funnels

Pricing:
Quote-based; commonly $300–$500+/mo depending on providers and modules.

REAL Customer Reviews:

Here is what people say about Tebra.

“They stole over 20k. They recommended a shady untrustworthy biller. Everything was a lieThere isn’t enough room for all the terrible things I have to say about these shady people.” - Capterra

“POOR. I do not recommend even considering buying this product.” Software Advice

“Poor customer service and lack of support.” - G2

Related: Top Tebra Alternatives for Your Business in 2025

4. DrChrono | DrChrono vs ChiroTouch

What it does:
DrChrono is a cloud EHR, practice management and billing platform known for its mobile-first charting and highly customizable clinical forms. It combines scheduling, SOAP, eRx/eLabs, telehealth, patient portal, and claims/RCM with a broad add-on marketplace.

Best for:
Chiro clinics that want fast iPad charting, flexible templates, and modern UX—especially mixed or multi-specialty settings.

Key features:

• Mobile EHR with drawing, photos and voice dictation

• Custom SOAP/templates to match your documentation style

• Scheduling & reminders, online check-in, patient portal

• eRx & eLabs, telehealth, clinical decision support

• Billing/RCM (in-house or outsourced), ERA/EDI, reports

• Marketplace integrations

Pricing:
Quote-based; typically mid-tier+ depending on plan, providers, and RCM scope.

REAL Customer Feedback:

Here is what people say about DrChrono:

“Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars of loss as providers were unable to see patients but we still had to pay them for their time.” - Capterra

“This software is difficult to use, especially when it comes to setting up appointment profiles and note templates. It takes an excessive number of clicks to create a locked note, making it a time-consuming process. I can’t wait to stop using it at the end of the year.” - FindEMR

“Can’t ever get a resolution to the problems we have. Been experiencing issues with the Day Sheet for a month now (duplicate totals) and NO resolution in sight. Can’t get someone ‘higher up’ to figure this out! Feel like we are in the Wizard of Oz and he’s off limits.” - G2

Related: Top 9 DrChrono Alternatives For Your Practice in 2025

5. AdvancedMD | AdvancedMD vs ChiroTouch

What it does:
AdvancedMD is a configurable EHR, practice management and RCM platform aimed at multi-provider, multi-location groups. It shines in scheduling depth, denial/AR workflows, analytics/BI, and role-based governance. You get telemedicine, eRx, patient portal, online intake, and reminders plus robust billing infrastructure.

Best for:
Chiropractic organizations that need enterprise-style scheduling controls, financial visibility and scalable RCM.

Key features:

• Advanced scheduling

• Customizable EHR templates and workflows; telemedicine & eRx

• RCM depth: eligibility checks, claim scrubbing, denials worklists, ERA posting, AR dashboards

• Patient portal & online intake; reminders and basic messaging

• Analytics/BI with filters by location, provider, payer, and service line

• Marketplace integrations

Pricing:
Quote-based that is per provider plus modules. Total cost varies with EHR, PM, and RCM scope.

REAL Customer Feedback:

Here is what people say about AdvancedMD:

“My words would be too kind to write compared to there are enough words in the dictionary to describe this overpriced unprofessional company that wants your dollar and not help you keep your patients.” - Capterra

“The customer service is horrible, the tool is not intuitive, it’s hard to pull reports, the patient portal is horrible, the integration with other software and the API is not good” - Software Advice

“Terrible. Horrible on boarding. Expect you to be a computer programmer and do coding for basic functionality in the EHR. I would never recommend it.” - TrustPilot

“Dreadful onboarding process, terrible training, absolutely worst customer service and support.” - G2

Related: Top 9 AdvancedMD Alternatives For Your Practice in 2025

6. Genesis Chiropractic Software | Genesis vs ChiroTouch

What it does:
Genesis is a chiropractic-specific cloud EHR + billing/RCM platform centered on automated workflow queues. It organizes front-desk and billing tasks that are check-in, SOAP completion, eligibility, claims, denials follow-up, payments so staff always know the next best action to keep visits moving and collections tight.

Best for:
Chiro clinics that want RCM rigor and task-driven clarity across single or multiple locations, without piecing together separate billing systems.

Key features:

• Chiro-focused SOAP with macros, compliance prompts, and care plans

• Workflow queues for front desk, providers, and billers

• Eligibility, e-claims/ERAs, denial worklists, A/R tools

• Scheduling & recalls, alerts, and plan-driven visits

• Patient portal, reminders, and basic messaging

Pricing:
Quote-based (varies by providers/locations and modules).

REAL Customer Feedback:

Here is what people say about Genesis:

“It is way too complicated. It could be paired way down and it’s missing features that if I would have known I wouldn’t have attempted to switch over!” - Capterra

“Unless you are famous and willing to let them use you for advertising they don’t wish to work with you. The user interface is dated. Customer support is slow.” - Software Advice

7. ECLIPSE EHR | ECLIPSE vs ChiroTouch

What it does:
ECLIPSE is a performance-oriented chiropractic EHR + billing platform known for speed, stability, and detailed case management. It streamlines SOAP notes, scheduling, claims, payments, statements, and reporting, and can run on-premises or hosted, giving you tighter control over data and performance.

Best for:
High-volume chiro clinics that want fast charting, robust billing/A/R, and mature case workflows and don’t mind a more traditional UI.

Key features:

• Rapid SOAP (exam findings, macros, flowsheets) and case/narrative tools

• Scheduling & recalls across multiple providers/rooms

• RCM: EDI claims, ERA posting, denials workflows, statements, A/R reporting

• Document imaging/scanning, inventory & cash plan options

• Reporting for productivity, charges, and collections

Pricing:
Typically perpetual license + support or hosted subscription; varies by providers/modules.

REAL Customer Feedback:

Here is what people say about Eclipse EHR:

“I think it needs an update, it makes my computer spaz out every time I open the system and it’s extremely hard to navigate.” - Software Advice

“Horrible. Overly complex. Bad templates. Too much clicking. Time waster. Better off with paper. Every simple thing is turned into 5 unnecessary steps. It seems like the developers/designers never actually tried using their own product. Do not waste your time. Look elsewhere.” - Capterra

RELATED: Top 10 ECLIPSE EHR Alternatives & Competitors for 2025

8. PayDC | PayDC vs ChiroTouch

What it does:
PayDC is a chiropractic EHR, documentation and billing platform built around compliance, medical necessity, and audit readiness. It guides providers through compliant SOAP flows, ties notes to suggested codes and generates narratives/letters that support reimbursement reducing risk in PI and insurance-heavy practices.

Best for:
Clinics that prioritize documentation quality, coding accuracy, and payer/attorney-ready narratives and want billing tightly linked to clinical notes.

Key features:

• Compliance-guided SOAP with prompts/macros

• Medical-necessity checks and ICD/CPT suggestions

• Scheduling & care plans with alerts

• Integrated billing/RCM: claims, ERAs/EOBs, A/R tools

• Narrative/letter generation for payers and legal

• Productivity, charges, and collections reports

Pricing:
Quote-based; typically mid-range, varying by providers, locations, and RCM scope.

REAL Customer Feedback:

Here is what people say about PayDC:

“The overall UI is not efficient. Many functions are not connected throughout the software. The scheduler is not user-friendly nor does it meet our needs. Most documentation is done by our providers manually, as opposed to the drop-down functions that are limiting and tedious.” - G2

“Basic features don’t work properly and when you notify the company, they just blow you off or tell you they’re working on it. Poor compliance - the notes system automatically puts in details in your soap notes that make your notes inaccurate and potentially risk denials. I have told the company about this multiple times and they just blew it off. Apparently, they don’t care about keeping you compliant and getting paid. - Ironic since their name is PAY-DC. go figure?” - Capterra

9. Cliniko | Cliniko vs ChiroTouch

What it does:
Cliniko is a clean, cloud practice management system popular with allied health (incl. many chiropractic clinics). It focuses on online booking, scheduling, charting, treatment notes, invoicing/payments, telehealth, and a patient portal—keeping day-to-day operations simple and patient-friendly rather than trying to be a heavy RCM suite.

Best for:
Chiro practices that want a lightweight, intuitive system with excellent self-service booking and straightforward documentation, and that plans to pair engagement/marketing or advanced billing with dedicated tools.

Key features:

• Online booking & waitlists, multi-provider calendars

• Notes & treatment plans with templates and file/image uploads

• Patient portal, forms, email/SMS reminders

• Invoices & payments, basic reports; telehealth

• Integrations via Apps/Partners & API

Pricing:
Transparent, subscription-based (per clinic/users); generally budget to mid tier depending on size and SMS usage.

REAL Customer Feedback:

Here is what people say about Cliniko:

“Customer service is second to none, with online replies in your inbox within an hour or so.” - Software Advice

“Emails are sent by the platform and a feedback is given to the user that the email was sent but it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say ‘As of now the issue is resolved’ … but the problem is still going on basically, you can not really trust the software nor the support” - Capterra

RELATED: Top 10 Cliniko Alternatives & Competitors for 2025

Comparison: ChiroTouch vs Top Alternatives

Which ChiroTouch Alternative Is Right for You?

If you need more new patients, reviews and fewer no-shows without replacing your EHR, add DemandHub. It gives you a unified inbox that includes SMS, Web Chat, GBM, FB/IG and email, AI review & recall automations, online booking widgets and text-to-pay. Fastest front-desk lift with minimal change management.

How to Switch from ChiroTouch to DemandHub

Switching from ChiroTouch to DemandHub may feel like a big project, but the process is designed to be simple, quick, and stress-free with the right support. Here is how most practices transition smoothly:

1. Book a Free Demo

Start by scheduling a personalized demo with the DemandHub team. They will walk you through the platform, highlight how it compares to ChiroTouch, and show you how its unified inbox, AI-powered reviews and scheduling features can better support your practice.

2. Get a Customized Setup Plan

After the demo, DemandHub creates a tailored onboarding plan for your practice. This includes activating essential tools like:

• Online scheduling and reminders

• AI-powered text messaging and follow-ups

• Review request automation with QR codes and SMS

• Text-to-pay and digital forms for faster payments

3. Sync Your Patient Data

DemandHub’s support team helps migrate important data like contacts, appointment history, and review logs depending on what ChiroTouch allows for export. They ensure everything is handled securely and that nothing essential gets lost.

4. Train Your Team

Because DemandHub is designed with simplicity in mind, your staff can usually get up and running within hours. Live training sessions, tutorials, and dedicated onboarding specialists make the process smooth and intuitive.

5. Go Live and Start Automating

Once setup is complete, you can go live with DemandHub. From day one, practices begin reducing no-shows, attracting new patients through reviews and freeing up staff time with automation.

Thinking about making the switch?
Book your free DemandHub demo today and see how it can transform your practice compared to ChiroTouch.