Referral Partner Terms & Conditions
Last Updated: February 11, 2022
These Terms and Conditions set out the terms which govern the agreement between DemandHub Inc., an Ontario corporation, having a place of business at 600 Matheson Blvd W., Unit 5, Mississauga, ON L5R 4B8, Canada (“DemandHub”) and the organization identified on the DemandHub Referral Partner Agreement (“Partner ”). By enrolling in the Referral Partner Program, Partner hereby agrees to all Terms and Conditions set out in herein, effective immediately (the “Effective Date”).1. DEFINITIONS
For the purposes of this Agreement, in addition to the capitalized terms defined elsewhere in this Agreement, the following terms shall have the meanings ascribed to them as follows:
“Affiliate” of a party means any corporation or other legal entity that such party directly or indirectly controls, is controlled by, or is under common control with. In this context, a party “controls” a corporation or other entity if it or any combination of it and/or its Affiliates owns more than fifty percent (50%) of the voting rights for the board of directors or other mechanism of control for such corporation or other entity;
“Agreement” means these Terms and Conditions together with the Referral Partner Agreement;
“Commission” has the meaning set out in 3(a);
“Commissionable Customers” shall mean any new Customer with which DemandHub enters into a Customer Agreement as a direct result of Partner’s referral and meets any other criteria set out in this Agreement;
“Confidential Information” means any business, marketing, technical, scientific or other information disclosed by either party (including their Affiliates) which, at the time of disclosure is designated as confidential (or like designation), is disclosed in circumstances of confidence, or would be understood by the parties (or their Affiliates), exercising reasonable business judgment, to be confidential;
“Customer” or “Subscriber” means any person who enters into a Customer Agreement with DemandHub to subscribe to the Services;
“Customer Agreement” means a written or electronic agreement entered into between DemandHub and a Customer under which DemandHub will provide to Customer any Services;
“Initial Term” has the meaning given in Section 4(a);
“Intellectual Property” means all rights in any invention, discovery, improvement, utility model, patent, copyright, trademark, industrial design or mask work right, and all rights of whatsoever nature in computer software and data, Confidential Information, trade secrets or know-how, and all intangible rights or privileges of a nature similar to any of the foregoing, in every case in any part of the world whether or not registered, and will include all rights in any applications and granted registrations for any of the foregoing rights;
“Net Revenue” means DemandHub’s totalsales revenue from subscription fees charged to a Customer less the following costs: commissions, discounts, credits, refunds, applicable licensing fees to third parties, any and all customs duties and foreign, federal, state, provincial, county or local value added or sales taxes (but not income taxes), and withholding taxes;
“Payment Term” means the period for which Partner will receive the Commission, as set out in the Referral Partner Agreement;
“Renewal Term” has the meaning given in Section 4(a) of this Agreement;
“Services” mean any and all services that DemandHub provides to a Customer, including access to the DemandHub software and mobile applications, in accordance with a Customer Agreement;
“Term” has the meaning given in Section 4(a) of this Agreement; and
“Territory” shall have the meaning set out in the Referral Partner Agreement.2. REFERRAL APPOINTMENT
(a) Appointment. Subject to the terms and conditions of this Agreement, DemandHub hereby grants to Partner the non-exclusive, non-transferable, non-sublicenseable right to promote the Services in the Territory to potential Customers of DemandHub, provided that Partner will not make any representations and warranties on behalf of DemandHub or bind or commit DemandHub in any way. Partner agrees to comply with all applicable laws and not make any misleading or false claims about the DemandHub or its Services.
(b) Eligibility. Partner’s participation as a Referral Partner is prohibited where void by applicable law or regulation. Partner represents and warrants to DemandHub that (i) if Partner is an individual, it is the age of majority in its jurisdiction of residence; (ii) Partner is not an employee of DemandHub Inc. or an immediate family member or household member of an employee of DemandHub Inc.; (iii) Partner is legally able to accept the Commission; and (iv) Partner’s acceptance of the Commission does not violate any standards of business conduct policies to which Partner has agree.
(c) Referral Process. Partner shall complete a registration form (“Registration Form ”) in respect of any prospective Customer to be referred to DemandHub and submit the Registration Form to DemandHub. DemandHub will have 15 business days to accept or reject the referral. A referral may be rejected for any reason or no reason, in DemandHub’s sole discretion, including, but not limited to, because the referral is an existing Customer or registered opportunity.
(d) Partner Responsibilities. During the Term, Partner shall (i) educate its personnel about the nature of the business relationship between the parties and DemandHub’s Services; (ii) reasonably assist DemandHub in completing sales, including attending meetings with Customers and providing DemandHub with information about the Customers.
(e) Customer Subscriptions. Partner acknowledges and agrees that all Services shall be purchased as direct transactions between Customers and DemandHub or through an authorized DemandHub Reseller DemandHub shall have sole discretion on the pricing of Services and whether or not to enter into a Customer Agreement with any prospective Customer referred by Partner.
(f) Trademark License. DemandHub grants Partner a non-exclusive, revocable, limited, non-sublicenseable license, to copy, display and use the DemandHub trademarks, names and logos (“DemandHub Marks”) to promote the Services during the Term. All use of DemandHubMarks by Partner will enure to the benefit of .
(g) Restrictions. Partner shall (i) comply with all applicable laws, including privacy laws and anti-corruption laws; (ii) not send any unsolicited emails, junk or spam communications, or otherwise breach applicable anti-spam laws; and (iii) not use any bots, “web crawlers” or similar technologies to mine the Internet for personal information.3. COMPENSATION
(a) Commission. DemandHub agrees to pay Partner a commission on subscription fees (“ Commission”), as more particularly described in the Referral Partner Agreement. DemandHub shall only be required to pay the Commission upon receipt of full payment from the applicable Commissionable Customer under a Customer Agreement. DemandHub reserves the right to modify the Commission rates from time to time, at its discretion, by providing Partner with 30 days’ written notice, provided any Commission changes would only come into effect for new deals registered after the change.
(b) Payment. Except as otherwise expressly provided in the Referral Partner Agreement, all amounts due under this Agreement will be calculated and paid quarterly in the month following the end of calendar quarters. Each quarterly payment will cover the Commission on amounts actually received from applicable Customers in the particular quarter, regardless of the Customer’s billing schedule. DemandHub will provide a quarterly report along with each payment indicating the Commission for the applicable quarter.
(c) Taxes. The Commission is inclusive of applicable federal, provincial, state, local or other governmental sales, goods and services, harmonized or other taxes, fees or charges imposed by a government authority (“ Taxes”) only if taxes are being charged by DemandHub to the Customer. Partner agrees and acknowledges that it is responsible for the report and remitting of all applicable Taxes that arise from the Commission. Notwithstanding the foregoing, DemandHub may withhold from the Commission any amounts required to be withheld by the appropriate government authority, provided that DemandHub remits such amounts to the appropriate government authority on behalf of the Partner and supplies Partner with evidence of such payment.4. TERM AND TERMINATION
(a) Term. This Agreement will commence as of the Effective Date noted on the Referral Partner Authorization Letterand will continue in effect for an initial term of one (1) year (such initial term referred to in this Agreement as the “ Initial Term”). Thereafter, the term of the Agreement will be automatically renewed annually on the anniversary of the Effective Date for additional one (1) year renewal terms (any such subsequent renewal terms referred to in this Agreement as a “ Renewal Term”), unless either party gives written notice of non-renewal to the other party at least sixty (60) days prior to the end of the Initial Term or anyRenewal Term hereof. Collectively, the Initial Term and any subsequent Renewal Terms shall constitute the “ Term”.
(b) Termination. DemandHub may terminate this Agreement at any time by providing 30 days’ written notice to Partner. Either party may terminate this Agreement by giving a written notice to the other party: (i) if the other party commits a material breach of this Agreement and fails to remedy such material breach within thirty (30) days after delivery of written notice by the non-breaching party of the occurrence or existence of such breach or such longer period as may be agreed to in writing by the non-breaching party; (ii) if the other party applies for or consents to the appointment of a receiver, trustee, or liquidator for all or substantially all of its assets or such a receiver, trustee, or liquidator is appointed; or such party has filed against it an involuntary petition of bankruptcy that has not been dismissed within sixty (60) days thereof, or files a voluntary petition of bankruptcy, or a petition or answer seeking reorganization, or an arrangement with creditors, or seeks to take advantage of any other law relating to relief of debtors; or (iii) for convenience upon ninety (90) days’ notice by the terminating party.
(c) Effect of Termination and Survival. Upon termination or expiration of the Agreement, Partner’s appointment as a partner for DemandHub’s Services shall immediately end. All rights and licenses granted pursuant to this Agreement will expire immediately upon termination or expiration. Termination or expiration will not release either party from its obligation to pay any fees accruing prior to the date of the termination or expiration.
(d) Survival. Sections 1, 3, 4(c), 4(d) 5, 6, 7, 8 and 9 of this Agreement shall survive termination or expiration. Upon termination or expiration of the Agreement, Partner shall immediately destroy or return, at DemandHub’s option, DemandHub’s Confidential Information and all copies thereof.5. WARRANTIES AND DISCLAIMER
(a) Mutual Warranties. Each party represents and warrants to the other that: (i) it has full power and authority to enter into this Agreement, and to perform its obligations under this Agreement; (ii) this Agreement has been duly authorized, executed and delivered by the party and constitutes a legally enforceable agreement of the party; and (iii) this Agreement is not limited or restricted by, and is not in conflict with, any commercial arrangements, obligations, contract, agreement or other instrument to which the representing party is either bound or subject.
(b) Disclaimer. THE LIMITED WARRANTIES CONTAINED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS, UNDERTAKINGS OR TERMS OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, DURABILITY, LACK OF VIRUSES, NON-INFRINGEMENT, ACCURACY OR COMPLETENESS OF RESPONSES, RESULTS, LACK OF NEGLIGENCE AND/OR LACK OF WORKMANLIKE EFFORT, AND DEMANDHUB HEREBY DISCLAIMS ANY SUCH IMPLIED REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS. NO DEMANDHUB AGENT, REPRESENTATIVE OR DEALER IS AUTHORIZED TO MODIFY, EXTEND OR ADD TO ANY WARRANTY PROVIDED BY DEMANDHUB PURSUANT TO THIS AGREEMENT.6. LIMITATION OF LIABILITY
(a) IN NO EVENT SHALL DEMANDHUB (INCLUDING ITS AFFILIATES, SUBCONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, DIRECTORS OR EMPLOYEES) BE LIABLE TO PARTNER FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, INDIRECT, RELIANCE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOST SAVINGS OR OTHER SIMILAR PECUNIARY LOSS) WHETHER ARISING FROM CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY OF LIABILITY.
(b) IN NO EVENT SHALL DEMANDHUB’S (INCLUDING ITS AFFILIATES, SUBCONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, DIRECTORS OR EMPLOYEES) LIABILITY UNDER THIS AGREEMENT, REGARDLESS OF THE BASIS OF LIABILITY OR THE FORM OF ACTION (INCLUDING FUNDAMENTAL BREACH, TORT, NEGLIGENCE, MISREPRESENTATION, OR OTHER CONTRACTUAL OR TORT CLAIM), EXCEED TOTAL PAYMENTS MADE BY DEMANDHUB TO PARTNER IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT OR EVENTS GIVING RISE TO THE LIABILITY.7. INDEMNITY(a) Indemnity. If any actions, suits or proceedings are brought against Partner by a third party alleging that the Services or DemandHubMarks infringed upon the Intellectual Property rights of a third party, DemandHub shall defend Partner, at DemandHub expense, and shall pay any settlement amounts DemandHub authorizes and all damages, costs and attorneys’ fees finally awarded against Partner in any such actions, suits or proceedings. Notwithstanding the foregoing, DemandHub shall have no indemnity obligation under this Agreement, or for any claim to the extent based on (i) the use of other than the latest release of the Services, (ii) the use or combination of the Services with software, hardware, or other materials not provided or otherwise specifically authorized by DemandHub, (iii) unauthorized modification of the Services, or (iv) Partner’s breach of any of the terms and conditions of this Agreement. This Section 7.1 states the entire liability of DemandHub under this Agreement with respect to indemnification or liability for infringement of third party patents, copyrights, or other proprietary right by the Services or associated documentation or any part thereof or by their use or operation.(b) Partner Indemnity. If any actions, suits or proceedings are brought against DemandHub by a third party arising from or relating to (i) any representations or warranties made by Partner that were not authorized in writing by DemandHub , or (ii) any breach by Partner of any applicable laws or of the terms or conditions of this Agreement, Partner shall defend DemandHub, at Partner’s expense, and shall pay any settlement amounts Partner authorizes and all damages, costs and attorneys’ fees finally awarded against DemandHub in any such actions, suits or proceedings.(c) Procedure. Each party’s indemnity obligations hereunder are contingent upon: (i) the indemnifying party promptly being notified in writing of such claim, (ii) the indemnifying party having the sole control of the defense and/or settlement thereof, (iii) the indemnified party furnishing to the indemnifying party on request any information in the indemnified party’s possession or control for such defense, (iv) the indemnified party not admitting any such claim and/or making any payments with respect to such claim without the prior written consent of the indemnifying party, and (v) the indemnified party, at the indemnifying Party’s expense, cooperating with, and providing such assistance to the indemnifying party in the defense of such claims as reasonably requested by the indemnifying Party.8. CONFIDENTIALITY AND INTELLECTUAL PROPERTY(a) Protection of Confidential Information. Partner acknowledges that the Services (and any information incorporated therein or provided in respect thereto, including pricing, customer lists, and partners) and this Agreement is the Confidential Information of DemandHub . Each party shall maintain in confidence all Confidential Information of the other party and shall use such Confidential Information only for the purpose of exercising its rights and fulfilling its obligations under this Agreement, and shall not disclose any Confidential Information of the other party to any third party except as expressly permitted hereunder or make any unauthorized use thereof. Each party shall treat Confidential Information of the other party with the same degree of care against disclosure or unauthorized use as it affords to its own information of a similar nature, or a reasonable degree of care, whichever is greater. Each party further agrees not to remove or destroy any proprietary or confidential legends or markings placed upon any documents or other materials containing Confidential Information of the other party. Each party shall be entitled to provide Confidential Information to contractors of that party that have agreed to confidentiality obligations at least as protective as those contained herein. The obligations of confidence set forth in this Agreement shall extend to any Affiliates that have received Confidential Information and shall also cover Confidential Information disclosed by any Affiliate.(b) Exemptions. Neither party shall be bound by obligations restricting disclosure and use set forth in this Agreement with respect to Confidential Information, or any part thereof, which: (i) was lawfully known or received by the receiving party prior to disclosure without any obligation of confidentiality; (ii) was lawfully generally publicly known prior to its disclosure, or becomes generally publicly known other than through a breach of this Agreement; (iii) was disclosed to the receiving party by a third party, provided such third party, or any other party from whom such third party receives such information, is not in breach of any confidentiality obligation in respect of such information; or (iv) is independently designed and developed by the receiving party without any violation of any Intellectual Property or other rights of the other party
(c) Compelled Disclosure. If a receiving party is compelled pursuant to legal, judicial, or administrative proceedings, or otherwise required by law, to disclose Confidential Information of a disclosing party, the receiving party shall use reasonable efforts to (i) seek confidential treatment for such Confidential Information, and (ii) provide prior written notice to the disclosing party to allow the disclosing party to seek protective or other court orders.
(d) Reservation of Rights. The rights and licenses granted under this Agreement are only as expressly set forth herein and in specific schedules. No other license or right is or will be deemed to be granted, whether by implication, estoppel, inference or otherwise, by or as a result of this Agreement or any conduct of either party under this Agreement. Partner shall not disassemble, reverse translate, decompile or in any other manner decode the Services except to the extent that the foregoing restriction is expressly prohibited by applicable law notwithstanding a contractual obligation to the contrary. DemandHub and its licensors shall retain all right, title, and interest (including all Intellectual Property rights) in, to, and under the Services. Except as explicitly permitted in this Agreement, Partner shall not distribute, lease, rent, grant a security interest in, assign, or otherwise transfer the Services. Partner shall not modify or create any derivatives of the Servicesor merge all or any part of the Serviceswith another program. Partner shall identify the Servicesas proprietary to DemandHub, and not remove from the Services any copyright, trademark, confidentiality, or other proprietary notices of DemandHub or its licensors. In addition, Partner shall follow good proprietary rights practices and procedures to protect DemandHub’s and its licensor’s rights, including those practices and procedures that may be reasonably required by DemandHub or its licensors and suppliers.9. GENERAL
(a) Relationship. The obligations of each party under this Agreement shall be in every case several and shall not be, or be construed to be, either joint or joint and several. Nothing contained in this Agreement shall be deemed to constitute either party or any of its representatives the partner, agent, franchisee, or legal representative of the other party or to create any fiduciary relationship for any purpose whatsoever. Any use of the term ‘partner’ or ‘partnering’ or similar termination does not mean or refer to a legal partnership, but instead means or refers to a co-operative business or contractual relationship. Except as otherwise specifically provided in this Agreement, nothing in this Agreement shall confer on either party or any of its representatives any authority to act for, bind, or create or assume any obligation or responsibility on behalf of the other party. Nothing contained in this Agreement will prohibit either party from entering into a similar arrangement with a third party.
(b) Assignment. Partner may not assign this Agreement, any interest herein or any rights hereunder without the prior written consent of the DemandHub. Subject to the foregoing limits on assignment, this Agreement will be binding upon and will inure to the benefit of the parties and their respective successors and permitted assigns.
(c) Governing Law. This Agreement shall be governed by the laws of the Province of Ontario, without regard to its conflict of law principles. Partner shall only be entitled to bring any action or proceeding arising out of or relating to this Agreement in a court in Toronto, Ontario, Canada. No choice of laws rules of any jurisdiction shall apply to this Agreement. The application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement is expressly excluded.
(d) Force Majeure. Neither party shall be responsible for its failure to perform to the extent due to unforeseen circumstances or causes beyond its control, including but not limited to acts of God, wars, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes (each a “Force Majeure Event”), provided that such party gives the other party prompt written notice of the failure to perform and the reason therefore and uses its reasonable efforts to limit the resulting delay in its performance.
(e) Severability. Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law. If the application of any provision of this Agreement to any particular facts or circumstances is held to be invalid or unenforceable by an arbitrator or court of competent jurisdiction, then (i) the validity and enforceability of such provision as applied to any other particular facts or circumstances and the validity of other provisions of this Agreement shall not in any way be affected or impaired thereby, and (ii) such provision shall be enforced to the maximum extent possible so as to effect the intent of the parties and shall be reformed without further action by the parties to the extent necessary to make such provision valid and enforceable
(f) Amendments; Waivers. This Agreement may be amended, and the taking of any action required hereunder may be waived, by the written consent of each party at the time such amendment or waiver is sought. No such waiver will operate as a waiver of, or estoppel with respect to, any other action. No failure to exercise, and no delay in exercising, any right, remedy, or power hereunder will operate as a waiver thereof, nor will single or partial exercise of any right, remedy, or power hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, or power provided herein or by law or at equity. The waiver of the time for performance of any act or condition hereunder does not constitute a waiver of the act or condition itself.
(g) Notice. In any case where any notice or other communication is required or permitted to be given by one party to the other party hereunder, such notice or communication shall be in writing and (i) personally delivered, (ii) sent by international air courier service with confirmation of delivery requested, or (iii) transmitted by email.
(h) Entire Agreement. This Agreement, including the documents incorporated by reference into this Agreement and/or executed by both parties constitute the entire agreement between the parties on the subject matter hereof and supersedes all prior agreements, communications and understandings of any nature whatsoever, oral or written. No preprinted terms or conditions of any purchase order submitted by Partner to DemandHub shall be of any contractual effect between the parties. This Agreement may not be modified or waived orally and may only be modified in a writing signed by duly authorized representatives of each party. To the extent any terms and conditions of this Agreement conflict with the terms of any other form or any other document, the documents shall control in the following order: (i) Referral Partner Agreement; (ii) these Terms and Conditions, and (iii) any other documents expressly incorporated herein by reference.
(i) Rights and Remedies. Except as specifically provided in this Agreement, the rights and remedies provided herein and all other rights and remedies available to either party at law or in equity are, to the extent permitted by law, cumulative and not exclusive of any other right or remedy now or hereafter available at law or in equity, neither asserting a right nor employing a remedy shall preclude the concurrent assertion of any other right or employment of any other remedy.
(j) Publicity. Partner consents to publication of its name by DemandHub as a referral partner or reseller (as applicable) in a factual listing of DemandHub customers/partners to be published within presentations, on trade show signs, and on its website. DemandHub will seek Partner’s prior written authorization for use of Partner’s name for promotional activities beyond the above-mentioned, which may include press releases and brochures.
(k) Counterparts; Signatures. The parties agree to accept digital signatures as valid and binding in the execution of this Agreement. This Agreement may be executed in counterparts each of which shall be deemed an original but all of which together shall constitute one and the same instrument.